Job Directory RichRelevance Principal Omnichannel Solution Engineer

Principal Omnichannel Solution Engineer RichRelevance
New York, NY

RichRelevance is a company developing AI-driven omnichannel personalization solutions.

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About RichRelevance

Job Description

Principal Omnichannel Solution Engineer

New York, NY

RichRelevance is the global leader in Experience Personalization, driving digital growth and brand loyalty for more than 200 of the world's largest B2C and B2B brands and retailers. The company leverages advanced AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences that speak to individuals - at scale, in real time, and across the customer lifecycle. Headquartered in San Francisco, RichRelevance serves clients in 42 countries from 9 offices around the globe.

As a Principal Omnichannel Solution Engineer, you will design, create and pitch value propositions about Omnichannel solutions for U.S. retailers.

* Provide personalization using cutting-edge technology to assist clients in recognizing end consumers and provide data, as supported by big data architecture at various touchpoints.
* Increase adoption of company's Omnichannel products through best practices, data insights and testing.
* Create Omnichannel lab to demonstrate latest personalization technology.
* Create and develop best practices for clients, incl. mobile, website and Omnichannel environments and provide relevant promotions and product recommendations.
* Share knowledge and client feedback with Science team to create and optimize new algorithms based on specific market expectations.
* Lead workshops for retailers, partners and clients in the United States; and perform other duties as required.

Position requires 40% travel (domestic and international)


* Master's degree, or equivalent, in digital computer or audiovisual engineering or related field (Will accept a bachelor's degree + 5 years of experience as equivalent)
* At least 2 years in position offered or in a lead solution engineer position
* Architect Omnichannel solutions, combined with personalized digital in-store experiences
* Planning of Omnichannel features (pick-up-in-store, in-store personalized mobile application for sales associates, call center personalization)
* Establish Personalized Omnichannel Lab for retailers
* Conceptualize and implement personalizations solutions with tracking, motion control and merging real-time and 3D images
* Use of big data for Omnichannel in retail and grocery markets
* Enhance current personalization platform leveraging artificial intelligence

Hiring requirements: Background and Reference Checks.

About RichRelevance

RichRelevance is a company developing AI-driven omnichannel personalization solutions.

96 employees

49 Stevenson St #950

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