The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions onsite and/or remotely with customers. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.
* Primary responsibility is fly and fix customer engineering. * Requires 50-75% travel. Travel varies based on time of year, software release cycles and new hardware releases. * Location is not important as long as you are close to a major airport. * Identifying misconfigurations and developing plans to correct. * Working with engineering escalations team while onsite with customers to identify and troubleshoot bugs. * Build strong customer relationships and become a trusted advisor. * Engaging and working with broader High Touch Services team with very large new customer configuration, testing and design validation. * Contribute to online technical documentation.
Education and Experience Required:
* Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. * Typically 10+ years experience.
Knowledge and Skills:
* Using, evaluating, and developing appropriate engineering design tools and software packages. * Excellent analytical and problem solving skills. * Conducting reviews of customer configurations and quickly identifying issues. * Evaluating and selecting forms of empirical analysis, modeling and testing methodologies to validate customer implementations. * Strong history of troubleshooting with customers. * Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
About Hewlett Packard Enterprise
Hewlett Packard Enterprise operates as a technology company.