Principal Experience Designer for Small Business
San Francisco, CA

Job Description

Job Description:

At Bank of America, we're guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America's Experience Design team includes strategic, interaction, visual and motion designers, design program managers, content strategists, and design technologists who are constantly iterating, problem solving, and collaborating to create digital experiences that will help customers reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As one of the leading commercial bank, Small Businesses are mission critical to our business. The charter of the Small Business design team is to investigate, create, and share experiences that flow out to product teams. It's a think/make environment, driven to answer the why and how customers experience products or services. Working with business and technology partners, Small Business XD team will use design and prototyping to guide early product/service development, bring greater clarity to engineering goals, and develop a XD-grounded point of view.

As a principal experience designer working in the Small Business you will

Lead, define and generate customer experience and product experiments for small business products and services. You will use your broad design skills to explore potential ideas to create or improve value to the user through prototypes and other tangible experiments. You will be able to frame opportunities based on research and strategic insights. You will lead a range of projects through execution and mentorship you will ensure that teams are delivering appropriate results to meet the desired objectives. You will set key expectations and quality benchmarks for everything from prototypes to detailed designs. You will work closely with technology partners to identify enablers and capabilities and business partners to understand objectives and goals set by executive management.

You're a person who has (required skills)

* 8+ years of well-rounded design experience
* An outstanding portfolio that exemplifies excellence
* Strong experience strategic product stories that balances user, business and technology value
* Strong project and team leadership experience with a track record of inspiring your team to deliver world-class solutions
* Expertise in designing for a wide range of customer and product experiences, spanning digital and physical touchpoints
* Mastery of Axure, Sketch, inVision, Adobe Creative Suite, Keynote, and other design, communication and prototyping tools
* Experience working with software developers and engineers to deliver on design requirements
* Experience unpacking complex challenges and create a plan to untangle the complexity and transform it into tangible results or actions

And you are a person who:

* Thinks beyond today and has a strong sense and rigor to create possibilities of the future
* Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
* Collaborates and builds trust with design, product, and tech partners
* Proactively seeks out strategic partnerships across organizations at every level
* Actively participates in design meetings and critiques, ensuring adherence to standards while keeping an eye out for improvements or reasonable exceptions
* Owns your schedule and delivers on time
* Embraces the opportunity to work in an office while collaborating with teammates and partners in other locations (not remote)
* Is available to travel occasionally

You'll be better prepared if you have (desired skills)

* Bachelor's or Master's degree in design or related discipline
* Financial or similar industry experience
* Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

We're a culture that

* Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
* Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
* Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
* Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
* Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date: 05/06/2019

Location: San Francisco, CA, ONE MARKET PLAZA, 1 MARKET ST, Boston, MA, 100 FEDERAL ST (MA5100), New York, NY, 250 VESEY ST (NY3004), - United States

Travel: Yes, 20% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift