Athoc, A Division of BlackBerry, is the pioneer and recognized market leader in next-generation emergency communications software for the security and safety market. Fundamental to our mission is the development of innovative products used for the critical endeavor of saving lives.
We're seeking dedicated, bright, and highly motivated team players who want to make a difference and share in our accomplishments and passion. We provide a culture that encourages different perspectives and new ways of thinking toward a common, aligned goal and shared vision; to bring innovative solutions to market and advance the safety, security, and protection of people and property around the world.
Join a principled, customer-focused team that is transforming an industry and has earned the trust of hundreds of customers and millions of users within the U.S. military, federal government, fortune 500 companies and higher education institutions. At AtHoc, A Division of BlackBerry, we recognize that the talent and drive of our people is a vital key to our continued success.
* Lifecycle ownership of deployment/improvement/support for critical Alert, Alert Delivery, and Mobile databases in production cloud environment for private and public cloud * Deployment of application upgrades, hot fixes, and changes to platform capacity for MSSQL databases * Real-time rapid response, diagnosis, and mitigation for faults in MSSQL database * MSSQL database optimizations * Responsible for establishing end-to-end monitoring and alerting on SQL databases and to provide proactive notifications of possible issues production databases * Initiate and lead scripting and automation to streamline system updates, metrics, reporting and upgrades * Work with Cloud Operations team to resolve trouble tickets, developing and running scripts, and troubleshooting in a public and private cloud environment * Continuous introspection and improvement of system reliability, performance, and efficiency through monitoring, metrics, data analysis, and incident review. * Works closely with cloud engineering team on product deployment models, testing and escalations. * Ensures the overall security of database information in transit and at rest * Supports system On-Call periodically * Works well independently and requires little or no supervision
Qualifications and Skills Required:
* Relevant/related experience. Minimum 8 years with a BS/BA or 7 years with a MS/MA * Microsoft SQL Certification (MCSE)/Azure Certification or equivalent practical knowledge in MSSQL in a public cloud environment specifically Azure * 5+ years Working knowledge of Windows and SQL Server 2008 and 2016 with practical knowledge of MSSQL Always-On and Log Shipping architectures or other replication and redundancy designs * Understanding of VMware; VM management and provisioning * 5+ years' experience supporting and troubleshooting application level systems, and performance issues in cloud in a multi-tiered architecture to support SQL optimization and performance tuning * Excellent troubleshooting and analytics skills * Understanding of Microsoft security concepts, and platform security certifications such as PCI/DSS and FedRamp * Understanding of storage and its relationship to managing database efficiency * Experience with SQL (APM), metrics and reporting * Demonstrated technical experience in writing and developing scripts PowerShell, Python JQL, JSON, SQL or other applicable language * Experience with building a data warehouse and data marts is a differentiator * Practical understanding or certification in ITIL V2 or V3 Foundations * Team player who works well in collaborative fast paced environment. * US Citizen or Green Card holder
This position requires a self-starter willing to quickly learn AtHoc application suite and overall architecture.
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