Principal Analyst (226 Days)
Dallas, TX

Job Description

Position Purpose:

Manage and support Food & Child Nutrition Services technology hardware and software systems. Work independently in monitoring, analyzing and troubleshooting department technology hardware, software systems including servers for production and disaster recovery sites.

Qualifications:

* Bachelor's Degree from an accredited university in information systems, computer science, business or related field
* Five years related experience
* Experience managing Windows Server updates is a plus
* Experience managing Share Drives/Network Share is a plus
* Experience managing and administering Group Policies is a plus
* Experience with Powershell Scripting is a plus
* Demonstrated ability to provide outstanding customer service, be a good listener and work well with a diverse group of customers and IT
* Demonstrated ability to be the subject matter expert in supporting, maintaining and administering multiple Enterprise Applications
* Demonstrated excellent problem solving/analytical skills, knowledge of analytical tools and complex troubleshooting methods
* Demonstrated ability to work with SQL server database scripts for reporting and updates
* Demonstrated background with enterprise level software systems, windows OS, hardware and peripherals, server hardware and virtualization
* Demonstrated ability to interface with technical and non-technical district personnel
* Demonstrated experience in testing hardware and software
* Demonstrated experience with building and maintaining servers in a VMware environment
* Demonstrated organizational, prioritization, communication and interpersonal skills required to achieve the goals of the position
* Demonstrated ability to administer web services on MS IIS, FS - Production/Test/Development Servers
* Must be self-motivated, able to work independently and take initiatives
* Must be familiar with administering user-based access reviews of Enterprise Applications
* Must have own vehicle to be used for site surveys, installation and trouble calls through the district
* Ability to work through ambiguous work situations
* Ability to multitask in a fast-paced environment
* Ability to research and learn complex systems and develop a deep understanding and retention of the details

Basic Functions:

* Ensure food services systems, software and hardware are online and providing optimal services
* Monitor software applications, document and analyze problems or areas of concern
* Ensure trouble tickets are resolved within a timely manner as agreed on department SLA
* Manage information systems including Point of Sale and other food service related systems
* Provide technical leadership in the management and coordination of technical support based upon users requirements and available resources
* Establish support rapport with customers to achieve desired results
* Coordinate hardware maintenance and software upgrade processes
* Plan, coordinate, test and communicate changes, upgrades/maintenance schedules and new services with food services staff, insuring business operations will operate correctly in current and future environments
* Work closely with vendors to tune software and troubleshoot problems
* Maintain/renew vendor subscriptions/warranties
* Keep abreast of current and emerging technical and professional trends and developments affecting assigned software and recommend modifications that will improve performance
* Establish a practice of being a self-starter, able to be highly productive both working alone and in close collaboration with a team while juggling multiple projects
* Must document any and all work performed utilizing in-house ticketing system
* Occasionally required to lift and/or exert force of up to 10 lbs
* Perform all other duties as assigned
* All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriate

Minimum Salary:

$57,262/annually

Selected individuals for Dallas Independent School District positions will be placed according to compensation guidelines. A campus-based professional employee may not assume a new position for which he/she was selected based upon the posting process until the end of the current semester, unless approved by the Executive Director - Human Capital Management.

A security check and disclosure of family relationship information is required for all positions. No telephone calls please.

EQUAL OPPORTUNITY EMPLOYER

Dallas Independent School District, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, gender expression, genetic information, or any other basis prohibited by law. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act, and the Age Discrimination Act of 1975, as amended, as well as board policy not to discriminate in such a manner (not all prohibited bases apply to all programs).