Preventative Maintenance Field Service Technician
Los Angeles, CA

Job Description

Job Description

Job Objectives

* Perform preventative maintenance on all assigned Esko equipment
* Maintain exceptional customer relationships and drive excellence in

customer service

* Assist other associates as needed
* Actively participate in process improvement initiatives

Job Competencies

* Customer Focus - drive to discover & meet needs of the client
* On the Job Behavior - Excellent problem solving skills; learns in a new

environment quickly. High sense of urgency. Fosters cross-functional problem solving & cooperation

* Technical Excellence - Depth & breadth of job related expertise & the motivation to use and expand one's technical knowledge
* Adapting to Change - adapts effectively in an environment of change, uncertainly and ambiguity. Can make pragmatic decisions in a timely fashion, especially when there is not a clear way.
* Team Work - the ability to work collaboratively with others toward a mutual goal
* Commitment to Future Vision - The commitment to being part of the integrated organization. The desire to support the needs, priorities and goals of the organization.

Detailed Job Duties

Service & Support

* Perform preventative maintenance on all assigned Esko equipment

Service Paperwork & Financial Accountability

* In general, provides timely, accurate, readable paperwork
* Provide supervisor with timely and accurate, activity reports (time sheets) and expense reports
* Provide complete, accurate and timely billing for all service rendered to clients (service reports)
* Record, monitor & control expenses (i.e. travel expenses, hardware expenses, etc.)
* Monitor and control assigned inventory

Planning

* Communicate all vacation and personal requested time off to supervisors providing as much advanced notice as possible
* Expedient response to customer requests during normal business hours

Marketing & Sales Support

* Support all company marketing plans
* Provide on-site consulting to ensure that the client's expectations are met, to include providing technical guidance to clients regarding hardware and software issues.
* Identify and establish new business by utilizing technical knowledge

Team Conduct Characteristics

* Exhibits positive daily disposition
* Complains only to supervisor
* Controls ego
* Presents requests in a respectful, businesslike manner
* Asks for fewer favors and communicates needs in advance
* Shows appreciation for co-worker's efforts
* Acts promptly on co-worker's requests
* Supports company decisions and works for profitability
* Exercises personal initiative

Personal

* Manage time effectively through keeping priorities in order
* Maintain general organizational skills through personal planning
* Display high ethics, character and commitment to the business
* When personal concerns arise, discuss them only with the supervisor
* Display initiative in handling problems and making the business grow
* Maintain a stable, positive daily personal disposition
* Continuing self-improvement through education and reading (read books, trade magazines and other materials that will improve effectiveness)
* In decision making, ensure that the solutions to today's problems do not become tomorrow's new problems


* Accept responsibility for behavior and results



Qualifications

Not Specified

Esko Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.