Phone Technical Support Representative - Entry Level
Addison, TX

Job Description

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

Show More

Close date: 01/31/2019

Requirements

* Work independently or with a team
* Responsible
* Career motivated
* Problem solving skills
* Multi-tasking skills
* Basic / Intermediate knowledge of Microsoft Suite products

Responsibilities

* Field and assess technical support phone calls from business owners and or software vendors.
* Utilize support resources to establish a workflow to remediate the situation.
* Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
* Schedule and maintain support appointments.
* Engage in support initiatives when requested
* Research and evaluate merchant batch and transaction logs for discrepancies
* Conference in Software Vendors for additional support on third party products and services
* Manage workload from a Queue based ticket system
* Log hardware RMA requests and ensure billing / invoicing policies are followed
* Backup support for Customer Service