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Pega Community Content Strategist Pegasystems
Cambridge, MA

Pegasystems is a company developing customer engagement and digital process automation software.

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About Pegasystems

Job Description

Meet Our Team:

You will be joining the new Content and Education Strategy group. The group's goal is to enable Pega Community users in Pega technology and implementation best practices. The group provides content and education services to Pega Community users as well as Pega teams that contribute content to Pega Community such as curriculum developers, technical documentation writers, and many other content contributors. The group is growing and looking for new team members who are service-oriented, collaborative, detail-oriented, are ready to work hard, but can also enjoy themselves along the way.

Picture Yourself at Pega:

Can you look at content and immediately come up with ideas on how to better present that content to users? Are you good at helping others improve their work? Do you have a talent for developing new ways to deliver compelling content with which users want to engage? If this sounds interesting, and you have a passion for making content accessible to both technical and non-technical users, then this job is for you.

What You'll Do at Pega:

* Analyze content to make sure it is effectively meeting the needs of Pega Community members
* Work with globally dispersed, cross-functional teams that create content for Pega Community
* Analyze site data to make inform content-related decisions
* Become enabled in Pega technology to better support Pega Community members

Who You Are:

* Bachelors degree in Creative Writing, English, Computer Science, Technical Writing, or related degree with 6-8 years of experience, or Master's Degree with 2-4 years of experience
* 6+ years in Content Strategy, Product Strategy, or other writing-related function
* 6+ years' experience presenting concepts and designs in a clear, compelling, and convincing manner
* Strong project management skills and highly detail-oriented
* Experience with content strategy best practices
* Stakeholder management experience
* Agile or other sprint-based project experience
* Proven editorial skills, and outstanding command of the English language, both orally and in writing
* Proven experience with creating content for technical audiences
* Proven experience with content management and version control systems such as Drupal, Moodle or other related CMS tools

What You've Accomplished:

* Effectively created, edited and/or architected technical content for public consumption
* Worked collaboratively with content creators to improve consistency and accessibility of content
* Worked with globally dispersed content creators to make sure that content reflects the voice of the parent company and not the voice of each individual content contributor

Pega Offers You:

* Gartner Analyst acclaimed technology leadership across our categories of products
* Continuous learning and development opportunities
* An innovative, inclusive, agile, flexible, and fun work environment
* Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
* Fun and collaborative team environment
* Ability to work with highly diverse, globally dispersed, and cross-departmental teams

Job ID: 6028

About Pegasystems

Pegasystems is a company developing customer engagement and digital process automation software.

10000 employees

1 rogers street

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