Outsource Support
Austin, TX

Job Description

You need an easy way to keep employees moving without draining management resources. We can help.

Don't let IT resources get bogged down with telecom or mobile support issues that don't require their specialized skills. Keep mobile employees productive and happy while freeing up internal resources to focus on core competencies essential to your enterprise.

Teams You can Trust

You get a white-label, branded help desk support solution with a dedicated team that is trained on your processes. Our support professionals are 100% USA in-sourced. You set the service level you need from standard support from 7:00am to 7:00pm Central Standard Time (CST) to 24x7x365 support. We also offer international support, integration support, and mobile device management tools.

Single Point-of-Contact

Our help desk service gives your employees one place to go for mobile support, eliminating the need for direct carrier or vendor interaction. A team of skilled mobile support professionals respond to employee questions quickly, manage requests for adds, moves, changes or repair, and interact with all of your mobile vendors as if they were sitting beside you.

Easy Access

Your employees can submit requests electronically or by phone - our service can tie into your current help desk Interactive voice response (IVR). We stay in constant contact to ensure orders are completed as expected. If needed, we initiate a predefined escalation procedure with the vendor until issues are resolved.