Job Directory Outage Management System (OMS) Technical Consultant

Outage Management System (OMS) Technical Consultant
Los Angeles, CA

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Job Description

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CGI: An employer of choice

Position Description:

Are you an experienced technical lead, with strong technical trouble-shooting skills and prior experience in the utility industry who is looking to make a change or grow your career? CGI has an opportunity for an experienced Outage Management System (OMS) Technical Consultant to join our team in Los Angeles area.

This is an exciting opportunity to work full-time in a fast-paced, client environment with the operational technology systems that manage and support one of the largest utility companies in the United States. At CGI, we take an innovative approach to supporting our clients by working side-by-side in a collaborative environment on a unique blend of product and enterprise technologies.

Your future duties and responsibilities:

As our OMS Technical Consultant, you will work onsite, day-to-day with our clients, supporting them operationally and technically, with their outage management system built upon CGI's Pragma Suite of Products. In this capacity, you will:

* Lead and participate in technical troubleshooting by performing break-fix, root-cause, and code-level analysis
* Evaluate and investigate technical and operational issues that may negatively affect the OMS
* Participate in the design, development, testing and implementation of enhancements and software fixes resulting from trouble tickets and operational requests
* Participate in software implementation and deployment activities.
* Test and Evaluate new enhancements and code fixes in pre-production technical environments.
* Work closely and in harmony with client's Operations and Dispatch Centers to help ensure operational efficiencies and system stability.
* Aid in developing business and technological requirements and technical or functional designs in support of functional and operational enhancement requests.
* Serve as a technical and functional ambassador to the client.
* Provide technical, procedural, and functional support for the OMS

Additional duties may include:

* Support the application help desk responding to end-user calls
* Create test scripts based on business requirements
* Perform system testing using test scripts to ensure requirements are met
* Execute regression testing scripts
* Write system documentation, including developer guides, design specifications, and topic papers
* Facilitate team and client meetings effectively to gather and document requirements, design system enhancements, drive user feedback, and conduct quality assurance testing through completion of project
* Aid in the preparation of operational reporting activities


Required qualifications to be successful in this role:

The position requires a unique blend of technical consultant and utility operational experience to be ultimately successful. Previous experience with any of the following Utility Operational Technologies is extremely beneficial:

* Strong understanding of technical support best practices including: technical troubleshooting, coding best practices, testing, implementation, business requirements gathering, and project management
* Strong understanding of full-lifecycle software development
* Software development or lead software development experience.
* You have worked with any of the following systems within the utility industry:

o SCADA, Energy Management Systems (EMS), Distribution Management Systems (DMS), Outage Management Systems (OMS), Distributed Energy Resources Management System (DERMS) or Geographical Information Systems (GIS)

* You have familiarity and/or proficiency with leading SCADA, EMS, DMS, OMS and GIS vendor products including CGI Pragma CAD and CGI Pragma LINES

Successful candidates will possess the following minimum qualifications:

* 5-8 years in a technical support or technical lead role with experience in operational and production support
* 5-8 years of software development experience with Microsoft Technologies such as .Net and MS SQL Server
* 3-8 years of prior power and utility experience and strong understanding of the common issues facing clients in this sector
* Prior experience with any of the following power and utility systems:

o SCADA, Energy Management Systems (EMS), Distribution Management Systems (DMS), Outage Management Systems (OMS), Distributed Energy Resources Management System (DERMS) or Geographical Information Systems (GIS)

You should also possess:

* Strong client facing presence
* Very strong oral and written communication skills
* Excellent problem solving, critical thinking, and analytical skills
* Great attention to detail and follow through
* Ability to prioritize effectively, multitask, and manage time appropriately
* Clear communication skills
* High level of interpersonal skills and customer service oriented experience and proficiency


* Business Analysis

What you can expect from us: Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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