Job Directory Wow! Internet, Cable & Phone Operations Systems Analyst III
Wow! Internet, Cable & Phone

Operations Systems Analyst III Wow! Internet, Cable & Phone
Denver, CO

WideOpenWest (WOW!) is one of the nation’s broadband providers, serving residential, business and wholesale customers.

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About Wow! Internet, Cable & Phone

Job Description

Analyst, Systems III - Operations

This dynamic Systems Analyst engages with customers, internal and external resources in the evaluation, maintenance, operational support and/or training of products in alignment with the business requirements. The Systems Analyst, works with partners on business process evaluation/improvement projects, looking to drive efficiencies and metrics into new or existing processes. You should come with dynamic energy and we would love it if you shared our Core Values. We truly believe in Respect, Integrity, Spirit of Service and Accountability. What are you waiting for? You can apply now and we will get in touch as soon as possible. We are excited to learn more about you.

What you will be doing:

Essential duties and responsibilities include but are not limited to those listed below:

* Provide support and service to all back office systems and applications
* You will research and analyzes programming systems including encoding, testing, debugging, and installing to support an organization's application systems.
* Provide recommendations for improving processes and procedures
* Assist in collecting data and defining user requirements for additional functionality of systems
* Writes documentation to describe program development, logic, coding, and corrections.
* Consults with users to identify current operating procedures and to clarify program objectives.
* Build custom reports for internal customers
* Secure systems by controlling application access
* You'll provide reliable solutions to a variety of problems using sound problem solving techniques including ability to find root cause and corrective action for given problems
* Maintain performance of system by working closely with other teams
* Resolve issues through troubleshooting

What we're looking for: Education:

* BS in Computer Science, Engineering or related field

Experience/Skills Needed:

* 3-5 years of experience in IT; or an equivalent combination of education and work experience
* Firm grasp of enterprise applications and strong problem solving and root cause analysis skills
* Ability to multi-task, prioritize and execute on assigned deliverables and quickly learn new systems and business processes
* Shown history of detail-oriented execution and dedication to customer happiness
* 2+ years' experience supporting applications preferred
* SQL, SQL Server Reporting Services experience
* Experience in producing functional requirements materials for information technology systems
* Experience translating functional business requirements to technical specifications
* Experience developing functional and systems requirements from materials provided by functional SME
* Experience working with developers to develop technical requirement from functional requirements
* Experience testing applications
* Validated writing skills in developing requirements elicitation plans, user acceptance testing plans, and materials, etc.
* Experience in configuration of enterprise monitoring systems.

Computer Skills:

* Experience using Microsoft Office Suite desktop applications

WOW is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

About Wow! Internet, Cable & Phone

WideOpenWest (WOW!) is one of the nation’s broadband providers, serving residential, business and wholesale customers.

5000 employees
Wow! Internet, Cable & Phone

7887 east belleview avenue

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