Operations Support Associate Amazon
Seattle, WA

Job Description

Amazon is looking for an Operations Support Associate to join an exciting new project team working to build a completely new best in class consumer product. We are an innovative, cross-platform, customer-obsessed team, working on big-bets in an innovative environment. Our organization rewards intellectual curiosity while maintaining the direct to market product focus. Our mission is to invent and simplify large-scale solutions and bring the future to Amazon customers.

We are seeking a bright, articulate, self-starter with a desire to deliver timely, accurate and professional customer service to Amazon customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer facing problems, including both external and internal customers. This individual will also have the opportunity to perform core internal fulfillment and dispatch logistics tasks.

This is a shift-based position, schedule as follows:

* Current operating hours are 7:30am until 10pm, M-F and Saturday 7am - 12pm.
* Shifts can be determined upon hire. As the business and customer base expands, operating hours and days will expand.

The ideal Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don't pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research and has a passion for continuous learning.

As an Operations Support Associate, you will be responsible for the following:

Customer Support:

* Handle customer contacts as an input to driving defect elimination via multiple contact channels (phone, chat, and email)
* Exude patience and ownership with each customer
* Relentlessly advocate for the customer experience by challenging the status quo and providing feedback to Amazonians

Dispatch & Routing:

* Coordinate logistics and balance constraints to ensure timely inbound and outbound flow to help meet customer order times.
* Exception management tasks involving decision making in ambiguous situations

Fulfillment:

* Efficiently and effectively receive and stock goods following internal processes and procedures
* Accurately pick and pack kits with accuracy and speed, following internal processes and procedures
* Ability to work overtime when needed.