Job Directory Gigster Operations Manager - Japan Talent Network

Operations Manager - Japan Talent Network Gigster
San Francisco, CA

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About Gigster

Job Description

Operations Manager - Japan Talent Network

オペレーションマネージャー - ジャパンタレントネットワーク


Gigster accelerates the delivery of digital transformation applications, giving companies the agility to thrive in a software-defined world. Simply put: we build applications that matter, at startup speed. We're a series B, Andreessen Horowitz backed company on track to hit $50MM in revenue by the end of 2019. Other investors include Redpoint Ventures and Greylock Partners.

Whether from our office in downtown San Francisco, which features stunning views of the Bay, or from remote home offices, our team works together to disrupt systems integrators like Accenture by offering customers fixed-price projects. We employ a unique talent model, powered by a technology platform and a proven development methodology that enables virtual teams to deliver high-impact software applications quickly and consistently.

Gigster's unique business model creates many opportunities for personal and career growth. We partner with several world-renowned companies like Google and Dentsu and drive digital transformation for global businesses and brand leaders like Canon, Clorox, GlaxoSmithKline, Prudential, and Staples, AND we empower the workforce of the future - top global talent in our Gigster Talent Network. We enable these talented individuals to work on projects that matter and that matter to them (at competitive rates and with ultimate flexibility and independence) and to belong and thrive in the Gig Economy regardless of where they call home.

We are intentional about a diverse and inclusive culture. We care about being "whole humans" and about bringing all of ourselves to work - humans first, professionals second.

Like most fast-growing start-ups in the tech industry, we have a constantly changing environment. We value passionate and resourceful team members with a growth mindset who enjoy working collaboratively to solve hard problems.


We are seeking an enthusiastic Japanese-English bilingual with staffing and project management experience to join our Japan Business Team based in Gigster's San Francisco headquarters. As Japan Talent Operations Manager, you will be responsible for recruiting, screening and maintaining a community of product managers, software engineers, designers and other freelancers for projects in Japan and the US.

The Japan Talent Network Manager will work closely with our Japan partner as well as our San Francisco-based Talent Operations and Project Fulfillment teams to build our capacity for delivering high-quality technical projects in Japan. You will need to think strategically about how to source, assess and maintain our freelance talent network, while also understanding how to form and motivate high-performing, cross-cultural technical teams. You will also be charged with managing our Japan-based community in a way that keeps them actively engaged.

You will bring experience and a passion for bridging cultural differences between the US and Japan. You will also have bilingual fluency in spoken and written Japanese and English, and experience with project management and technical recruiting. You should be a great people person and have excellent communication skills in written and spoken Japanese and English.

This role is central to our efforts to bring a Silicon Valley model for software delivery to Japan. That's why we're looking for a genuine A-player who has the creativity, passion, and values to be part of our company. [Responsibilities and Qualifications continued below…]


ギグスターは、顧客企業がデジタルトランスフォーメーションを目指す際に、アプリケーション開発をスピードアップして、顧客企業がソフトウェア本位の世界で成功するために必要な「機動力」を提供します。つまり、重要なアプリケーションをベンチャー企業並のスピードで構築するのです。当社はAndreessen Horowitzの投資を受けているシリーズB段階のベンチャー会社であり、今年末までに5,000万ドルの売上に達する見込みです。その他の投資者としては、Redpoint VenturesやGreylock Partnersなどがあります。










Core Responsibilities

* Manage operations for our Japan Talent Network (JTN)
* Assist with operations for our Gigster Talent Network (GTN)
* Develop and implement strategies for finding, screening and retaining freelancers with technical skills (project managers, software engineers, designers, others) for the JTN
* Work with Gigster on forming teams from our JTN to successfully deliver projects for Japanese corporate clients
* Communicate regularly with our JTN freelancers in Japanese and English
* Train and develop team members from our Japanese partner to effectively manage our JTN
* Travel to Japan as necessary, and be available during some Japanese working hours
* Work with the Operations, Fulfillment, Product, and Engineering teams to implement solutions that improve the overall Gigster experience over time
* Create dashboards and reports to regularly communicate results and monitor key metrics around Japan Talent Network's deliverable quality and feedback
* Share your knowledge of Japan to help drive the creation of tools to leverage your time and adapt Gigster systems to the Japanese environment

Qualifications/Proven Skills/Experience

* Excellent communication skills, and fluency in spoken and written Japanese and English.
* Bachelor's degree with 5+ years of relevant experience in staffing, project management, or operational roles.
* Proven project and team leadership abilities, and a strong team orientation.
* Ability to thrive in fast-paced environments and work through complex and ambiguous scenarios and multiple stakeholders in HQ and on the Talent Network.
* Demonstrated ability to work with Japanese clients, employees, and freelancers.
* Familiarity with technical project management a plus.
* Track record of consistently excellent customer satisfaction.
* High emotional intelligence, and passion.


* Competitive salary and equity packages
* Full medical, dental and vision coverage
* Daily catered lunches at Headquarters and a fully stocked kitchen
* Flexible time-off
* Regularly scheduled fun events, quarterly kickoffs, and team offsites
* Mobile Phone Plan Reimbursement
* Above standard transit and commuter benefits
* Monthly Gym & Fitness Stipend
* 401(k) program


* ジャパン・タレント・ネットワーク(JTN)の運営
* ギグスター・タレントネット・ワーク(GTN)の運用支援
* JTN向けの技術スキルの高いフリーランスサー (プロジェクトマネージャー、ソフトウェアエンジニア、デザイナー、その他)の発掘、選考、保持の戦略を立案し実行する
* ギグスターと共同して、JTNから選抜してチームを編成し、日本の企業顧客向けプロジェクトを円滑に実施する
* 日英両語を使ってJTNのフリーランサーと緊密に連絡を取る
* 日本のパートナーからのチームメンバーを訓練・育成し、JTNを効果的に運営させる
* 必要に応じて日本へ出張、および日本の勤務時間内でも対応する
* オペレーション、フルフィルメント、プロダクト、エンジニアリングのチームと共に、ギグスター全体のエクスペリエンスを向上させるソリューションを立案実行する
* ダッシュボードと報告書を作成して結果を定期的に報告し、JNTの成果物の品質とフィードバックに関する主要指標を監視する
* 日本に関する自分の知識を駆使し、時間を有効に使いギグスターのシステムを日本の環境に適応させるためのツール作成を立案実行する


* 優れたコミュニケーションスキルを持ち、日英バイリンガル(会話及び読み書き)であること
* 学士号を持ち、人事採用、プロジェクト管理、オペレーションで5年以上の該当する経験があること
* プロジェクト及びチームのリーダーシップ実績を持ち、チーム志向であること
* ペースの速い環境に適応し、複雑で曖昧な状況や、本社とタレント・ネットワークに関わる複数のステークホルダーの中で仕事ができること
* 日本の顧客、社員、フリーランサーと仕事が出来るという実績
* 技術的プロジェクト管理の知識があればなおよい
* 安定した顧客満足の実績があること
* 高度の知性とパッション


* 相場以上の給与及び株式パッケージ
* 歯科、メガネを含む健康医療保険
* 本社での日替わりケータリングランチと常備食の提供
* フレキシブルな休暇
* 定期的に行われる楽しいイベント、四半期ごとのキックオフやオフサイトのイベント
* 携帯電話料金支給
* 通常以上の交通費支給
* 月間ジム料金補助
* 401kプログラム


At Gigster, we know that diversity and inclusion are complex, multidimensional issues. It will remain a Gigster-wide effort to ensure that diversity, equity, and inclusion of all kinds are discussed openly, that welcoming spaces for connection are created, and that we always support each other.

We strive to bring together talented people from all walks of life, lending their unique perspectives to the things we build. We want people of all races, genders, ethnicities, and backgrounds to be part of the richness of diversity that makes Gigster great. Technology touches us all and binds us together.

We believe the Gigster experience should reflect the human experience.





About Gigster

Gigster is a company that provides on-demand software development and design services for building applications and websites.

50 employees

301 howard street

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