Operations Center Engineer
Chicago, IL

Job Description

Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.

Department4445203 IT Services Fin & Hr Appl

About the UnitIT Services is an integral part of the University of Chicago, committed to service delivery and support of the university mission through innovative uses of technology.

Job FamilyInformation Technology

Responsible for the design, implementation, and maintenance of new and existing applications, systems architecture, and network infrastructure. Ensures operation and security of all servers and networks. Configures, installs, maintains and upgrades applications and hardware for the organization's infrastructure and for end-user devices.

Career Track and Job Level

Role Impact

Responsibilities

Under general direction, the Operations Center Engineer position monitors and controls one or more mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals.

Responsibilities:

1) Monitor Mainframe Production processing for applications including Payroll, Accounts Payable, and Financial Accounting Systems. (20%)

2) Respond appropriately to Service Desk calls by generating work tickets and assigning them to the proper support groups. (15%)

3) Respond appropriately to environmental alarms from smoke and water detection systems, CRACs (Computer Room Air Conditioners), CRAHs (Computer Room Air Handlers), and UPS units (Uninterruptible Power Supplies), and temperature sensors in several local and remote Data Center areas. (20%)

4) Report on and respond to out-of-tolerance conditions noted on Building Automation System (BAS) monitors for Campus Facilities Services. (10%)

5) Operate high-speed cut-sheet printers and call for vendor service when needed. (15%)

6) Perform basic administrative tasks on Network, Windows and/or UNIX platforms. (20%)

Unit-preferred Competencies:

1) Possesses the capacity to identify and prioritize issues required.

2) Proactive and resourceful individual and detail-oriented required.

3) Ability to comprehend written instructions for installing computer equipment in data center rack spaces required.

4) Ability to work without direct supervision required.

Education, Experience, and Certifications

Education:

1) High School Diploma or GED required.

2) Associate Degree in Computer Science or related field preferred.

Experience:

1) Minimum five years' experience in IT Helpdesk and customer service required.

2) Minimum five years' experience in documenting job function process and procedures required.

3) Experience as Mainframe Computer Operator required.

4) Experience with monitoring software such as Metasys, CA Spectrum, StruxureWare, Nagios, or similar preferred.

Licenses and Certifications:

1) Certification or pursuit such in Networking, Windows administration, Linux administration, or other related technologies preferred.

Technical Knowledge or Skills:

1) Working knowledge of basic System Administration for Windows and UNIX (or demonstrated ability to acquire same) required.

2) Working knowledge of Microsoft Office applications including Excel, Word, and Visio required.

3) Writing skills sufficient to produce understandable status and problem reports required.

4) Basic knowledge of shell scripting and the command line interface for networking and/or servers preferred.

Working Conditions and Physical Requirements:

1) Good verbal and written communication skills necessary.

2) Ability lift 50-pound printer paper boxes and computer equipment.

3) Standard office environment

4) High noise environment

5) On-call responsibilities

6) Ability to bend, crouch, or stoop

7) Ability to extensively use computers

Required Documents:

1) Resume

2) Cover Letter

NOTE: When applying all documents MUST be uploaded under the Resume/CV section of the application.

FLSA StatusNon-Exempt

Pay FrequencyBiweekly

Pay GradeDepends on Qualifications

Scheduled Weekly Hours37.5

Benefits EligibleYes

Drug Test RequiredNo

Health Screen RequiredNo

Motor Vehicle Record Inquiry RequiredNo

Posting Date2019-03-20-07:00

Remove from Posting On or Before2019-09-20-07:00

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.