Operations Analyst Warner Music Group
New York, NY

Job Description

Operations Analyst

Job Description:

With its broad roster of new stars and legendary artists, Warner Music Group is home to a collection of the best-known record labels in the music industry including Asylum, Atlantic, Big Beat, Canvasback, East West, Elektra, Erato, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and Warner Music Nashville; Warner Chappell Music, one of the world's leading music publishers, with a catalog of more than one million copyrights worldwide.

For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) - the pioneering WEA distribution and marketing network - and Alternative Distribution Alliance (ADA) - the groundbreaking global distribution company for independent artists and labels.

Job Title: Operations Analyst

A little bit about our team:

Global team of dynamic, creative and collaborative problems solvers working together to build highly secure and scalable solutions to drive innovation and operational excellence. We are customer focused, always making the user experience paramount.

Why this could be your next big break:

You will get the opportunity to make your mark in Service Operations here at Warner Music Group. You will get to be part of a 24x7 Global Operations team, building, deploying, monitoring and supporting Enterprise systems in an effort to create a highly functional, user friendly and secure environment

Here you'll get to:

* Work as part of a team building a World Class 24x7 Global IT Operations Center
* Research and analyze complex technical issues and problems
* Monitor and react to system generated alarms and security alerts
* Create system automations to minimize manual processes using your scripting skills in Python, JavaScript and PowerShell
* Configure workflows in WMG's ServiceNow instance

Rockstar candidates will be able to:

* Excellent customer service orientation and verbal communication skills
* Work with Microsoft Active Directory, SCCM, JAMF, VMWare and Citrix with and intermediate to advanced/expert level of competence.
* Monitor and manage servers, virtual servers and O365
* Configure and support AWS and Azure Cloud infrastructure
* Carryout ITIL/SANS incident response processes
* Build, Deploy and monitor automation between IT Systems
* Support desktop users, business applications, network connectivity and VoIP
* Perform Data Center Support and respond to requests and inquiries from users within the pre-determined timeframe of the Service Level Agreement
* Maintain a high degree of business knowledge in the supported business areas and Applications, with deep understanding of operational processes and requirements
* Have completed the ServiceNow administration Course
* Work within tight timeframes and simultaneously manage the network infrastructure
* Display strong skills with on premise and cloud-based infrastructures
* Provide a strong attention to detail, organizational skills and discretion with confidential information
* Interface across multiple internal IT groups, including senior IT management, operations management, project leaders and End Users
* Put forth a personable, innovative and quick-thinking demeanor
* Identify and manage operational Problems and Incidents according to established WMG IT operation standards and processes
* Strong oral and written communication skills, including presentation and facilitation skills
* Be adaptable, multi-task oriented and able to prioritize and meet both rigid and fluid deadlines
* Demonstrate poise, tact, integrity and professionalism
* Provide second level use/customer telephone Support for assigned Software Applications
* Gain responsibilities, manage projects and solve problems with minimal supervision
* Lead by example
* Excellent customer service orientation and verbal communication skills
* Perform on-call duties in the off hours

It would be music to our ears if you also had:

* ITIL Certification
* BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
* 3-5 years of experience in an IT operations support role
* CompTIA A+, Network+, and CCNA certifications preferred
* Extremely detail oriented
* Strong critical thinking and problem-solving capabilities
* Industry standard certifications

Why join us?

Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.

Consider a career at WMG and be a part of one of the biggest forces in music today.

Love this job and want to apply?

Click the "Apply" link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for Warner Music Group. We love it here, and think you will too.

Warner Music Group is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances.

Copyright © 2018 Warner Music Inc.