Onboarding Project Manager
New York, NY

Job Description

Workiva's success depends on the success of our customers.The role of the Onboarding Project Manager is to deliver that success. As an Onboarding Project Manager you will own the onboarding of each new customer at Workiva. In this role you will organize resources, work cross functionally as a domain expert and act as the main point of contact for customers during the onboarding phase.

What You'll Do:

* Assist in launching new initiatives to better assist our customers in their initial implementation of Wdesk
* Create material and schedule implementation launches
* Act as the point person with internal teams and customers during onboarding
* Create customer specific project plans while coordinating and allocating resources
* Be accountable for executing the project plan on time

What You'll Need:

* 2+ years in Project Management within a large, complex organization.
* An Associate or Bachelor's degree in a related field preferred
* Experience in integrated risk preferred
* A strong sense of customer service with the ability to identify customer needs and expectations
* Strong technical aptitude, with competency in using Google Drive and Microsoft Word, Excel and PowerPoint
* Demonstrates outstanding customer contact at all levels within the customer's organization
* Demonstrates ability to lead, work independently and take initiative to meet established timelines
* The ability to manage multiple projects simultaneously
* Ability to communicate customer needs while prioritizing with organizational goals and initiatives
* Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
* Ability to understand customers and supplier's business to provide a competitive advantage



Working Conditions & Physical Requirements:

* Position requires Up to 25% travel to meet with project teams, customers, and stakeholders, as well as last minute travel requests.