Job Directory Onboarding Program Manager, Solution Consulting

Onboarding Program Manager, Solution Consulting
San Francisco, CA

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Job Description

Job Title: Onboarding Program Manager, Solution Consulting

Location: Santa Clara, CA

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

As a Solution Consulting Onboarding Program Manager, you will be responsible for the development and delivery of technical and sales training for new ServiceNow Pre-Sales personnel. You will also be responsible for delivering presentations at Executive Briefings and assisting with content development.

The ideal candidate is a self-starter with strong written and verbal communication skills, and an ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion.

Responsibilities:

* Design role-specific Solution Consulting onboarding training curricula within time and budget constraints. Provide follow-up coaching and support. Conduct skills gap analyses to identify areas of improvement
* Work closely with Solution Consulting business partner and Solution Consulting leadership to identify onboarding training needs and requirements and evaluate training effectiveness
* Working closely with other departments to help facilitate training and related other administrative tasks
* Speak and present effectively, as well as motivate large classrooms in the communication of complex technical and sales topics
* Conduct training programs
* Prepare training material and classroom agenda and deploy training to targeted audience
* Provide support to the sales enablement team
* Continuously enhance instructional delivery and presentation skills
* Maintain direct communication with other onboarding and training teams
* Update and maintain project tracking documents and prioritize issues
* Effectively manage internal relationships and work effectively across the business
* Participate in growth of new methodologies, strategies, tools, training and processes
* Facilitate Solution Consulting training events at annual Sales Kickoff event
* Report directly to global head of customer success onboarding

In order to be successful in this role, we need someone who has:

* 2-4 years of Training Experience highly preferred
* Previous Pre-Sales experience with an IT vendor
* Significant experience working with SAAS products, pre-sales support, ITSM/ITIL process
* Ability to manage multiple tasks and projects while maintaining short response and resolution times
* Analytical problem-solving abilities
* Ability to work independently, use solid judgment and create "client-ready" deliverables
* A superb communicator, both written and verbally. The ability to effectively communicate complex technical concepts
* Ability to select the right communication medium and methods for the audience and analyze the user experience to deliver the optimal support and properly manage expectations
* Ability to meet established deadlines and quality standards and to deliver fully on commitments
* Strong business background and familiarity with web-based business concepts and processes
* Proven ability to work in dynamic work environments with limited supervision to deliver results
* Perform other tasks, roles and responsibilities, as required
* Experience with learning management and gamification systems like MindTickle
* Experience with reporting and analytics

Desired Skills and Background:

* Strong knowledge of, or experience with, technical salespeople at a software company
* Background administering ServiceNow applications
* Experience leading training workshops for a technical audience
* Deep understanding of SaaS solutions
* Bi-Lingual is a plus

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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