Job Directory Nuage Regional Resident Engineer

Nuage Regional Resident Engineer
Plano, TX

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About

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Serves as on-site company liaison with customer on administrative and technical matters for assigned projects/products/solutions. Has responsibility for operational quality of system equipment. Provides highly visible customer support through the performance of on-site installation (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking.

Job Duties:

* Maintaining, installing, training, consulting, support, and documentation, of the equipment installed at the customer sites.
* Work closely with end-users in ensuring the overall satisfaction of the customer installation.
* Provide assistance as needed in the design and deployment of the Nokia IP equipment. End-to-end Product and performance evaluation.
* Open Cases within Nokia's case tracking database, detailing Customer's issues/questions and your associated response and actions.
* Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
* Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions. You will be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
* Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).
* Obtaining and Maintaining Product Knowledge and Expertise. To follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.
* Provide Sales with any new selling opportunities at customer location. Work independent with minimal supervision.



Responsibilities:

* Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions. Interprets customer's needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
* Be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
* Provide assistance as needed in the design and deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
* Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex network equipment and systems.
* Follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.
* Provide Sales with any new selling opportunities at customer location.
* Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).
* Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions.

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

Technical Skills:

* Strong networking knowledge in: IP routing (ISIS/OSPF/BGP/MP-BGP), MPLS-RSVP/LDP, L2/L3 VPN services, ACL and QoS.
* Demonstration and examples of above qualities in resume.
* Hands-on with Nokia 7xx0 product knowledge.
* Nokia SRA certification or equivalent (CCIE) certification may be considered.
* Hands-on knowledge of Linux operating systems (REDHAT/CENTOS/FEDORA/DEBIAN).
* Strong understanding of SDN/Virtualization concepts (SD-WAN/Policy Directory/NFV).
* Hands-on experience with installation of Hypervisors (KVM/Exsi/Hyper-V).
* Hands-on knowledge of Cloud Management Systems (VMware/Openstack/Container).
* Knowledge of EVPN, VxLAN and Vswitch technologies.
* Experience working in Datacenter environment.
* Knowledge of scripting language like Python/PERL/BASH/XML.
* Experience with deploying High Availability firewall and load balancer.



Experience Skills:

* Strong leadership and mentoring skills.
* Team player with excellent written and verbal communications skills. The ability to work with little supervision and make good business decisions.
* This position requires extensive travel periods with short term advanced notice at times.

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