The Automobile Club of Southern California is seeking an experienced Supervisor for the third shift Network Operations staff
In this role you will:
* Be responsible for maintaining service availability for all critical applications across the Auto Club enterprise. * Be responsible for managing the day to day operational support. * Coordinate the implementation of changes into the production environment and resolve computer related problems, providing immediate recovery of services. * Provide technical knowledge and direction to subordinates. * Coordinate internal and external escalation of issues. * Monitor and document subordinate performance. * Develop training and developmental plans for each team member. * Participate on various projects ensuring adequate knowledge is transferred from project design to production implementation and on-going support. * Provide management reporting of daily activities. * Develop, build and report performance metrics of the Network Operations Center.
* Expert knowledge of server Windows, Linux, Unix and z-OS operating system required. * Intermediate knowledge of z-OS (MVS) operating systems and JES2 subsystems in a multi-platform, multi-data center environment desired. * Working knowledge of industry standard Data Center automation, automated balancing, output management and change management processes. * Technical understanding of various types of systems, platforms and networks such as z-OS (MVS/JCL), Windows/Unix/Linux servers. * Working knowledge of networks (LAN/WAN) data and voice systems. * Be willing to mentor and provide guidance to other staff members. * Business degree in computer science, computer operations, or data processing related study desired. * Experience in integrated systems, support or job recovery functions. * Experience working with automated scheduling and job restart software.
Bonus Points for:
* ITIL Foundation certification
* Health Coverage for Medical, Dental, Vision * Paid time off including Vacation, Illness and Holidays * Life Insurance * Disability Coverage * Pension * 401k Savings Plan * Employee Discounts
"Creating members for life by exceeding our members' expectations through valuable products and legendary service"
AAA is an Equal Opportunity Employer
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