Job Directory Network/systems Administrator

Network/systems Administrator
Chicago, IL

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About

Job Description

As Illinois' largest provider of substance abuse treatment, joining the team at Gateway Foundation offers valuable experience within the healthcare industry as well as an opportunity to collaborate with skilled experts. Gateway welcomes the challenge of constant improvement and is proud to uphold the Joint Commission Gold Seal of Approval. In addition to a competitive salary, Gateway offers employees health benefits, dental insurance, career advancement, training and development.

Network Administrators are responsible for:

Responsible for maintaining enterprise-wide domain security controls and system integrity and Local Area Network (LAN) administration, which includes configuring, upgrading, troubleshooting, and providing second level support. Evaluates and documents system performance, and makes recommendations for lease, purchase and discontinuation of same. Reviews new technology to enhance system and increase productivity. Assists in the development of policies and procedures and prepares system documentation for new, revised or updated procedures. Participates in various special projects or assignments as a member or in a team lead role, including as a member of the rotating after-hours support team.

PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, except for those that begin with the word "May.")

1. Monitors file servers and other network components to maintain effective performance. Conducts disaster recovery process, including following designated testing procedures and implementing the plan with identified support team members. Follows data back-up and restore process, ensuring nightly back-ups and conducting a restore when a user needs assistance. Performs virus protection process to ensure system availability, efficiency and integrity. Runs operating system patching processes periodically when software is updated. Recommends new business processes or solutions to enhance, increase or develop new support levels.

2. Responsible for LAN administration, which includes maintaining secure network access at all levels, managing user access for all systems, and adhering to tasking requirements as per designated termination policy to ensure network availability, integrity and security in accordance with established procedures.

3. Responsible for security and integrity of network electronic mail system, managing users, domain group policies, and creating Active Directory objects as necessary.

4. Plans, configures, and documents network hardware other peripherals. Troubleshoots application problems, identifies and resolves all issues; contacts vendors and consults with manager and senior support operations staff to resolve complex and/or unusual problems.

5. Responsible for managing user accounts for the telephone system, removing, connecting, troubleshooting and installing telephone switches and day to day management of telephone system software, including call routing, auto attendants, and virtual machine servers on which the phone software resides.

6. Evaluates current hardware and software to determine viability; reviews new technology to enhance system, increase productivity or replace outmoded equipment; makes recommendations for lease, purchase or discontinuation of same.

7. Participates in various projects or assignments, as a team member, such as developing LAN policies and procedures, preparing system documentation for new or revised procedures, compiling reporting statistics, determining user needs; providing analysis, design, and technical writing for Request for Proposals; and reviewing user problem logs to identify system weaknesses in accordance with department and industry project management standards.

8. Works with Network manager to manage Information Services (IS) vendors and relations, orders, purchases, contracts and leases.

9. Keeps current regarding trends and developments in computer technology, infrastructure, network security, administration, system management, and emerging technology.

10. Member of rotation for after-hours support (AHS).

Requirements KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1. In-depth knowledge of computer systems, LAN networks, with specific emphasis on Microsoft network operating systems in order to install, configure, and support network applications; ability to evaluate and maintain comprehensive system documentation; at a level normally acquired through completion of a Bachelor's degree in Computer Science, Information Systems, or combination of equivalent and related work experience.

2. Preferred SCCM - System Center Configuration Manager and experience with Enterprise Software

3. Thorough understanding and knowledge of network administration and documentation, and hardware and software installation; experience supporting email and security systems, virtual servers, and phone switches, at a level normally acquired through three to five years progressively more responsible, related experience.

4. Interpersonal and project management skills necessary to gather and exchange information, communicate policies and procedures, and explain technical problems to a variety of internal and external contacts.

5. Analytical abilities necessary to monitor and evaluate system operations, recommend new business processes, develop system documentation, and identify system problems.

* Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets.
* Please view Equal Employment Opportunity Posters provided by OFCCP here.

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© 2009 Gateway Foundation Home Helpful Resources Contact Us Careers Sitemap Community Based Services Gateway Foundation, 55 East Jackson Blvd., Suite 1500, Chicago, IL 60604 Phone: 1-800-777-1833, Option 6 Fax: 312-663-0504 Email Gateway

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