Job Directory Network Support Services Specialist (Merritt) **INTERNAL POSTING**

Network Support Services Specialist (Merritt) **INTERNAL POSTING**
Oakland, CA

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About

Job Description

Posting Details

College Information

Peralta/College Information

Merritt College

Merritt College is a public, comprehensive, two-year college, maintained by the Peralta Community College District in Alameda County. With a comprehensive day and evening program of transfer, technical, occupational and basic skills education, the College is committed to meeting the educational needs of the diverse student population it serves.

Located on a 125-acre site in the hills of East Oakland, Merritt College combines modern, spacious facilities with a spectacular view of the entire Bay Area. An integral part of a large, busy urban community, the location provides a sense of tranquility and peace.

Benefits Information

FRINGE BENEFITS

The Peralta Colleges proudly offers a competitive and comprehensive core of work-life benefits. The value of the employer contribution towards your benefits may increase your total compensation by as much as 47%. Benefit-eligible employees have access to coverage for themselves and eligible dependents:

* Medical, dental, vision, prescription drug insurance coverage*
* Life insurance of 150% of your income up to $100,000.
* Long-term disability coverage.
* Employee Assistance Program.

In addition to your own contribution, Peralta also contributes 18.062% of your salary to the California Public Employees Retirement System (CalPERS). Effective January 1, 2013, the PEPRA (Public Employees' Pension Reform Act) went into effect. Changes have been implemented as a result of the adoption of this legislation that impact new and existing employees enrolled in CalPERS. A summary of those changes is available at http://www.calpers.ca.gov/eip-docs/employer/program-services/summary-pension-act.pdf. For further up to date information on CalPERS retirement eligibility and PEPRA, please visit the website at www.calpers.com www.calpers.ca.gov/. The CalPERS member handbook is available at http://www.calpers.ca.gov/eip-docs/about/pubs/member/your-benefits-your-future-school-benefits.pdf., please visit the website at www.calpers.com. After 10 years of creditable service, medical benefits in retirement are extended until age 65.

Other voluntary benefits include:

* Flexible benefit plan participation in the Medical Reimbursement Plan, Dependent Care Reimbursement Plan (under tax code 125)
* Pre-tax commuting expenses (under IRS code 132)
* Tax-deferred plan participation in the 403(b) and 457 plans
* Credit union membership
* Prepaid legal plan participation
* Additional Life Insurance for yourself, spouse or children
* Kaiser and United Health Care Dental are fully paid by the District. Other plans require employee contribution. Subject to change.

Position Information

Job Title Network Support Services Specialist (Merritt) INTERNAL POSTING Time Base 40 hours/wk, 12-months/year Compensation Salary Range: $4,989- $6,042/mo, Hiring Range: $4,989- $5,490/mo - - The maximum initial placement is Step 3 depending on experience. Position Type Classified Department Instructional-VP (651) Job Description Summary

This vacancy is open ONLY to current regular and hourly employees who are members of SEIU Local 1021. Per new Article 8.7 of the Local 1021 hourly contract, this job is being posted for ten (10) working days.

Under direction and supervision, the incumbent provides campus-wide technical support for users of all Information Technology (IT) supported systems, applications and services; performs simple to complex computer operations and production support duties; may install, maintain, upgrade and repair computer hardware and software and peripheral equipment; and serves as a technical advisor on difficult and complex network, communication and configuration issues.

Duties & Responsibilities

Any one position may not include all of the duties listed nor do listed examples include all tasks which may be found in positions of this class. To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.

* Serves as a member of the campus-wide IT services team designated to troubleshoot, diagnose and resolve hardware, software and peripheral problems; documents actions taken in response to problems and requests; advises and assists users with technical issues related to computer hardware, software and peripherals.
* Assists in the design, development and maintenance of the campus network infrastructure; installs, integrates and maintains the network physical infrastructure incorporating multiple technologies and protocols; installs, upgrades, replaces, configures, integrates and maintains network hardware, software and devices, including servers, switches, routers, bridges, gateways and cabling and other wiring equipment.
* Troubleshoots, diagnoses and resolves server connectivity and performance issues; administers network standards. Assists in monitoring and analyzing network traffic and other conditions to achieve optimal performance and uptime; analyzes data to minimize network congestion.
* Provides technical advice, solutions and field assistance to user support staff; develops tools to assist staff in deploying software, configuring settings and troubleshooting and resolving a variety of workstation problems; performs advanced troubleshooting on network hardware, software and connectivity problems.
* Assists with the implementation and maintenance of smart classroom educational technology hardware, software and peripheral equipment.
* Works in coordination and collaboration with other information technology staff at the colleges and district office, as needed.
* Provides assistance in the maintenance and troubleshooting of AV and multimedia production equipment when necessary, including specialized video, photographic and sound equipment; coordinates manufacturer repair (of warranted equipment) or specialized local vendor repair (for non-warranted equipment); schedules on-site repairs as needed and tracks repair related expenditures for inclusion in fiscal reports.
* Provides assistance in the configuration, installation, and administration of the LANs connecting individual computers.
* Advises faculty and staff on new IT-related software, implementations and updates regarding IT policies and procedures.
* Connects/disconnects, and moves workstations, cabling, wiring, routers, and bridges as needed.
* Responds to incoming IT issues/calls, as assigned.
* Monitors trends and developments in systems, networking and multi-platform communication technologies; consults with vendors and other sources on industry and product direction, functionality and capabilities.
* Assists with the research and evaluation of hardware and software for compatibility, serviceability, design and performance; develops specifications and recommends the purchase of computer/network-related hardware and software.
* Places services repair calls for equipment with outside services, when needed. Cleans equipment as needed.
* Performs other related duties as assigned.

Minimum Qualifications

1. Completion of an associate's degree in Computer Information Systems AND three (3) years of experience in operating desktop computers and LANs including experience in troubleshooting software and hardware problems; or an equivalent combination of education and relevant work experience may be substituted for education/experience on a year-by-year basis.

2. Examples of relevant experience:

Knowledge of:

* Installation of personal computer software including word processing, spreadsheet, database management applications and multimedia equipment.
* Organizing and conducting training sessions with non-technical PC users.
* Troubleshooting Mac and PC software, hardware and user problems.
* Mac Computers and Mac Networking

Ability to:

* Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
* Work as part of a team and present information and respond to questions from managers and staff in an effective manner.
* Solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

3. Applicant must have demonstrated cultural competency, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college staff, faculty, and students.

Desirable Qualifications

* Bachelor's degree from an accredited college or university with major course work in computer science, information science, computer information systems or a related field.
* Two years related experience and/or training configuring and installing LAN equipment such as file servers, workstations, print servers, and data communications.
* Industry recognized certification of any type.
* Experience in working in a community college with diverse student and staff population.

Environmental Demands

* Occasional work performed alone
* Constant work around and with people
* Work schedule flexibility

Other Requirements PHYSICAL REQUIREMENTS

* Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
* Occasional lifting and carrying up to 15 lbs.
* Occasional pushing and pulling up to 20 lbs.
* Occasional twisting of body
* Occasional use of manual dexterity
* Occasional use of tactile acuity
* Occasional use of visual acuity from a distance, with depth, and for color
* Frequent work at a rapid pace
* Frequent reaching, high, low, and level
* Frequent audio acuity at all ranges, including speech
* Frequent visual acuity for reading
* Constant sitting
* Constant use of clear oral communication

MENTAL REQUIREMENTS

* Flexibility or ability to respond to multiple demands Tools & Equipment Used
* Standard Office Equipment

Application Deadline Date July 1, 2019 Open Date 06/18/2019

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* * How did you find out about the position?
* Asian Week
* California Community College Chancellor's Office website
* Career Builder
* Chronicle of Higher Education website
* Chronicle of Higher Education newspaper
* Community College Jobs Website
* Community College Times
* Craigslist
* Diverse Issues in Higher Education
* El Mundo
* Hispanic Outlook in Higher Education
* Indeed.com
* Job Fair, Conference or Workshop
* Local Newspaper (Oakland Tribune, SF Chronicle, ect)
* Oakland Post
* Peralta Jobs Website
* Walk-In (PCCD Office of Human Resources)
* Women in Higher Education
* Word of Mouth
* 24-Hour Job Line
* Other


* * If you chose "Other" as your answer for the above question, please provide details

(Open Ended Question)


* * Are you a current regular or hourly employee of the Peralta Community College District and a member of SEIU Local 1021? OR are you an SEIU hourly employee with an assignment end date that occurred within the last nine months?
* Yes
* No



Applicant Documents

Required Documents

* Resume
* Transcripts

Optional Documents

* List of References
* Other Document
* Training/Certification Document

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