Providing excellent Customer Service is the primary responsibility of this job. The Network Support Intern for Extreme Networks troubleshoots and resolves configuration, network, and software issues, by utilizing their peer network, and extensive knowledgebase. The Network Support Intern will continue to develop technical expertise in areas relevant to Extreme Networks, and use that expertise to provide guidance to customers, partners and peers. A successful candidate will have excellent troubleshooting and communication skills, and must be able to handle multiple issues in an organized manner. The individual will also have the responsibility of creating and updating information in our CRM Solution and knowledge base.
* Provide Support for partners and end customers via telephone, e-mail, and web
* Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
* Ensure escalations and handoffs are efficient by documenting cases clearly and completely
* Develop subject matter expertise and train/mentor others
Required Experience and Skills
* Excellent communication skills (verbal and writing), 'soft skills' and problem-solving capabilities
* Ability to multitask several issues and projects simultaneously
* User knowledge of Windows and/or LINUX operating systems
* General experience with network management tools
* General knowledge of networking protocols. Examples include: xSTP (STP, RSTP, or MSTP), IGMP, PIM, LACP, SLPP, IS-IS, SPBM, OSPF, MPLS, VRRP
* and BGP
* Ability to perform Packet capture analysis
* Strong troubleshooting skills
* Must be local to Salem NH
Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Extreme Networks
Extreme Networks provides software-driven networking solutions for enterprise customers worldwide.