Network Support Engineer
San Diego, CA

Job Description

Responsiblities

* Responding to and resolving incident tickets and outages
* Responding to and resolving change request actions
* Performing network improvement and clean-up
* Maintaining and evaluating policies and procedures for Network systems and services
* Operating and maintaining infrastructure devices to include routers, switches, load balancers, and WLAN devices
* Auditing and logging all traffic flow using tools to ensure availability of services
* Creating and maintaining AS-IS documentation for network infrastructure devices
* Configuring and installing infrastructure devices to include routers, switches, and wireless LAN devices
* Maintaining access control lists (ACL) to grant and restrict network access appropriately to users and processes per authorization rules
* Installing hardware and software tools; applying security measures to infrastructure devices
* Making changes, upgrades, and patches to infrastructure devices
* Responding to, accomplishing, and documenting change request and incident ticket actions
* Working in a 24*7 operating model in shifts
* IT Service Management - Good understanding of ITIL best practices and achieving SLAs
* Configurations and maintenance - Should have good understanding and configuration skills of VLANs, WLAN, VPC, VDC, STP/VTP, ACLs and routing protocols.
* Monitoring Tools - Working knowledge of Remote control and system management tolls like Solarwinds or similar
* Maintaining Documentation - Creating and maintaining SOPs/CMDBs/KEDBs/Run Books

Education

* Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications

* 4-6 years of directly related experience in network analysis and design.
* Routers, switches, Cisco experience is required
* Certification a must - CCNA, CCNP etc