Network Specialist University Of Washington
Seattle, WA

Job Description

As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.

UW-IT is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. IT Infrastructure (ITI) within UW-IT, provides system design, system management, software engineering and operational support for academic and administrative systems, the University's wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

UW-IT has an outstanding full-time opportunity for a Network Specialist on our Network Implementation team.

The Network Specialist is responsible for network installation and maintenance activities of over 10,000 network devices for the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network. Activities include activating network/phone ports, installing switches, wireless access points, routers, firewalls, UPSs relating to all telecommunication network services for voice, data, and video. This position also provides support for infrastructure design and coordination with various UW departments.

The position must have an excellent understanding of Ethernet technologies, TCP/IP, SNMP, and IP network security and be able to easily adapt and apply them to different sectors -- the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network all run different protocols, have a different customer base and command different maintenance procedures. Also, an excellent understanding of interconnection and troubleshooting techniques for WAN/LAN hardware to include routers, and LAN switches. This position will provide tier2 support for all network related incidents.

REQUIREMENTS:

Bachelor's Degree in Computer Science, Computer Engineering or related field.

Two years' experience with basic digital telephony concepts; experience troubleshooting digital switching and/or digital transport problems.

Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network related problems.

Experience with service coordination and problem resolution in a communications network environment.

Working knowledge of Ethernet link layer protocols, standards, and practices for both LAN wiring and campus plants.

Experience working with customers to troubleshoot connectivity problems.

Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network related problems.

Working knowledge of database and spreadsheet applications (such as Access, Microsoft Word and Excel).

Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

Ability to work with minimum supervision, both independently and as part of a team.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED:

Professional designation of RCDD.

Experience in a research university or other academic institution.

Outstanding customer service skills.

CONDITIONS OF EMPLOYMENT:

Must be comfortable working in confined areas and communications closets.

Must be comfortable working in health care environments and complying with heath care facility safety requirements as required.

Must be willing to work in University Medical Centers and meet minimum qualifications for working at such centers, which may include tuberculosis (TB) testing and being current on all vaccinations.

Must be experienced with working in construction environments and their safety requirements.

Must be able to lift heavy equipment (minimum 40lbs) with proper lifting techniques on a daily basis.

Must be willing to adjust core work schedule. This is an essential position and is required to report to work when UW suspends operations.

Must be available for potential off-shift schedules.

Must be available to participate in after-hours on-call rotation.

Must be able to operate a state vehicle on a daily basis, which requires a current driver's license that is valid for use in the State of Washington. It may, on occasion, be necessary to perform duties assigned to this person outside of normal business hours. It may also be necessary to travel on weekends in the performance of said assigned duties.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.