Network Operations Analyst (Level II)
Concord, MA

Job Description

WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low cost commodities to high cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

We are seeking high-energy, customer-focused and technically trained team members to join the WaveMark team and lead the industry optimizing supply chain, inventory management and clinical workflow practices.

This role requires the candidate to demonstrate skills in Linux, Citrix, SQL, VPN as well as solid troubleshooting and analytical skills. Effective communication skills with internal teams as well as with the customer are needed daily to resolve issues. Superior multi-tasking skills are required.

Responsibilities Include:

* Remote troubleshooting and resolution of customer related technical issues
* Real time proactive system monitoring, debugging, and troubleshooting
* Serve as first level of escalation and expertise for Level I customer support team
* Interact and coordinate with other department to resolve customer issues
* Analyze system data trends in an effort to get ahead of and prevent system issues
* VPN into devices for proactive and reactive error review, monitoring, problem solving, and configuration changes
* Solve customer issues and track with Salesforce to completion to include case management and communication.
* Analyze system data trends in an effort to get ahead of and prevent system issues

Qualifications

* BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience
* Strong technical orientation and experience supporting proprietary and standard applications in a technical service center environment.
* Strong analytical skills and able to organize and interpret data from various sources
* Understanding of hospital procedure area workflows preferred
* Intermediate to advanced understanding of Linux and SQL required
* Familiarity with network base monitoring tools
* Proficiency with VPN (Site to Site and RDT) and remote supports tools VPN, Citrix, Network Connect
* Proficiency with working in a virtual environment
* Ability to effectively manage multiple tasks, prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills.
* High level of enthusiasm/energy coupled with the ability to work in a team environment
* Ability to work varied shifts to accommodate off hours coverage and customers across multiple time zones, including potential on call support.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.