Network Integration Field Ops Dispatcher Granite Telecommunications
Quincy, MA

Job Description

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.4 billion in revenue with more than 2,000 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been rated a "Fastest Growing Companies" by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

* Scheduling all priority inside wire tickets.
* Working with vendor relations to secure techs for inside wire jobs.
* Working with premier teams to support Granite customers.
* 10am to 7pm SHIFT*

Duties and Responsibilities:

* Manage Standard Level Accounts.
* Responsible for answering 40+ daily inbound calls.
* Work with Premier Teams to support Granite customers.
* Working with Excel managing Install status spreadsheets.
* Participate in customer calls.
* Manage techs and assist with resolution of issues
* Work daily Inside wire emails
* Working with vendor relations to secure techs for inside wire jobs.
* Working with premier teams to support Granite customers
* Call vendors to confirm scheduled tickets for Standard/Elite teams
* Contacting partners to confirm and reschedule jobs
* Getting closeouts from partners with in a timely manner
* Attaching documents in IW tickets
* Work overdue queues
* Responsible for on call cell phone on rotating basis

Required Qualifications:

* 1+ years of experience in Dispatch/Phone Company
* Bachelor's Degree, Associates Degree considered if candidate has telecom knowledge
* Excellent PC skills (Microsoft Office)
* Typing skills are a MUST
* Excellent communication skill (written and verbal)
* Ability to multitask and follow issues through to completion
* Decision making skills

Preferred Qualifications:

* Telecommunications/Structure Cabling and account Management experience