Network Engineering Manager - SPS Contact Center Global Backbone Network Amazon
Seattle, WA

Job Description

Amazon strives to be earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience. Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers, Amazon engages with sellers who offer their catalog of products on Amazons' global e-commerce platforms.

The Selling Partner Support (SPS) organization acts as the primary interface between Amazon and sellers. We obsess over providing world class support services to our global partners. We strive to predict the seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses. SPS at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations.

Amazon uses various state of the art enterprise grade tools that enables seamless customer experience to help our selling partners. This includes a contact routing multimedia platform capable of intelligent routing. A comprehensive CRM system integrated to the seller portal and a versatile data management and decision support system making it an apt and comprehensive platform that is capable of supporting Amazons massive growth trajectory.

Within SPS Contact Routing Program team, we're also confronting and solving complex and high-stakes challenges in routing incoming contacts to best available associates. Our teams support all aspects that influence connectivity to/from Amazon Contact routing Infrastructure to our Associates locations (internal as well as partners), as well as the connectivity between Amazon's data centers and services. As a member of one our network engineering teams, you will play a part in designing and architecting networks that support our high available, high transaction, real-time applications that simply cannot fail due to a connectivity degradation, must scale infinitely, and can never constrain growth at a highly optimized productivity level for the network transport.

The ideal candidate for this team would be an individual contributor with background in designing and implementing routing protocols such as BGP, MPLS, ISIS and OSPF. Particularly attractive candidates would be from ISP, peering and exchange, and large (IP) carrier network backgrounds. We're interested in engineers with experience having designed, operated, and implemented networks of very large scale, and those well versed in the operation of the Internet routing hierarchy. Candidates should understand the theory behind and have deep operational knowledge of routing protocols with particular emphasis on their impact to hardware platforms. We're looking for those who have pushed platforms to their limits, understand how to work within the limitations imposed by third-party software and how to avoid them through your designs. Deep understanding of voice over IP world with applied knowledge on SIP and concepts and operations around SBCs is a must. Troubleshooting QoS issues is of prime importance.

In addition to fundamental Networking skills, it's important to understand both network hardware and packet forwarding architecture. Linux experience is a requirement.

Experience managing large projects to completion is a must, either as project manager or lead. NEs are expected to self-manage several projects at a time, providing regular status updates and identifying and pushing through obstacles. It's important to be cross-disciplinary and accustomed to "reaching across the aisle", as you will be working with many hardware, software and customer organizations across Amazon translating customer and business requirements into actual technical solutions.

As a Network Engineer at Amazon SPS group, your core job responsibility is to design network topologies, architectures, and services that solve for many requirements. We listen to our customers (both internal and external), but we also listen to our teams. Our Engineers contribute materially to each team's roadmap, and constantly help us to determine what's most important. Together, you and your leadership team will decide on the projects that best support your team's mission. You will have the resources and time necessary to understand, scope, and deliver these solutions. The primary area of responsibility you and your team will have is to design ahead of customer or technology needs, always predicting and solving for problems that have not yet occurred. This takes the form of creating and defending High Level Design (HLD) documents, working with vendors or internal stakeholders to influence technology roadmaps, constructing and testing your solutions, and providing support to the teams that will deploy and operate these designs. Our teams also serve as technical escalation points in support of our very talented operations teams.