Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader in one of the largest networks that interconnects data centers with offices, research facilities, public venues, etc? The Enterprise Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it's you-taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.
The Enterprise Network Operations team is responsible for maintaining the health of Amazon's enterprise networks across hundreds of corporate sites and data centers. This team plays a critical role in responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.
Our ideal candidate is highly autonomous, possesses strong analytical skills, strong written and verbal communication skills, strong project management and time management skills and has a successful track record of operating large networks and/or designing and delivering simple, scalable solutions. The desire and ability to work in an operational, fast paced, collaborative environment is essential.
Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network
Troubleshoot routing and interconnectivity problems - including troubleshooting of network device hardware failures
Identify and troubleshoot recurring platform problems
Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
Work with ISPs to diagnose problems between Amazon's network and their infrastructure.
Provide support in large scale events
Focus on the needs of the customer in all change scenarios
Determine requirements, then write, review and execute changes safely
Drive standards across the network, and ensure that we are fully compliant to standards and policies.
Work with invested teams to scope change work and deliver to a deadline
Look for automation opportunities in troubleshooting and administration tasks
Work with System Developers to scope tools that meet the Network Operation team's needs.
Create and review documentation for processes and troubleshooting best practices
Identify simple, sustainable and repeatable solutions and processes
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age
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