MYS CTSM PG ELECTRONIC BANKING - API Specialist Citi
George Town, Pulau Pinang

Job Description

* Primary Location: Malaysia,Pulau Pinang,George Town
* Education: Bachelor's Degree
* Job Function: Customer Service
* Schedule: Full-time
* Shift: Day Job
* Employee Status: Regular
* Travel Time: Yes, 10 % of the Time
* Job ID: 19018097

Description

* API/Faster Payment specialists is expected to work in stringent timelines, as the issues raised are time bounded.
* As API/FPS specialist, role will be to resolve client queries pertaining to the new age payment methods. This would require individual to quickly perform preliminary investigation, recommend changes to client and/or engage Citi's backend team to resolve the client issue.
* Contribute to the change: Specialist will be expected to look for enhancement opportunities in our digital channels to improve the client experience.
* Work with Product teams to recommend enhancements, involve actively in the pre-production launch.
* Work closely with Technology team, product teams, vendors, and other internal teams to resolve system issues/defects, bug fixes and address client's queries
* Conduct client consulting and introduce best practice to client on Citi e-banking platform

Qualifications

* Graduation with a Technology major is necessary.
* Working knowledge of new age products like H2H, API, Faster payment and encryption is must.
* Knowledge in Banking products like Cash (payment, collection) and Trade product will be helpful.
* Good client communication skills and ability to work with various functional partners
* Having client facing experience in the previous roles will be an advantage
* Team player and able to work independently

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