Job Directory Citi MYS CTSM PG Customer Service Intermediate Analyst (Cantonese Competency)

MYS CTSM PG Customer Service Intermediate Analyst (Cantonese Competency) Citi
George Town, Pulau Pinang

Citigroup is a company providing financial products and services.

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About Citi

Job Description

* Primary Location: Malaysia,Pulau Pinang,George Town
* Education: Bachelor's Degree
* Job Function: Operations Customer Service
* Schedule: Full-time
* Shift: Day Job
* Employee Status: Regular
* Travel Time: No
* Job ID: 19014905


* Receive and handle incoming calls/emails for Platinum clients
* Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system, updating the case progress, and tracking the case to closure
* Gain sufficient knowledge of product features, and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations
* Required to engage with CEM Regionally or Globally for close monitory on Platinum client payment/inquiry and provide end solution
* Ensure timely updates of client cases in accordance to predefined frequency and exception handling
* Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues
* Handle special projects, ensuring timely delivery of projects with an overall enhanced client service experience
* Act as direct backup for Team Lead to handle escalation and complaints


* Fresh graduates with a University Degree in Finance or Administration qualification of a second class upper honors degree are encouraged to apply
* 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking
* Experience with Transaction Banking products - Cash Management and Trade
* Experience in handling investigations cases
* Experience in working in a multi-country setup
* Customer focus with excellent communication and interpersonal skills
* Proficiency in spoken and written English and Chinese (Cantonese Competency)
* Strong Problem Solving
* Strong Analysis
* Strong Attention to Details
* Strong Written and Verbal Communication
* Good Team Player
* Able to work under pressure and meet tight deadlines
* Working knowledge of Microsoft Office products

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About Citi

Citigroup is a company providing financial products and services.

10001 employees

388 greenwich street

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