* Primary Location: Malaysia,Pulau Pinang,George Town * Education: Bachelor's Degree * Job Function: Operations Customer Service * Schedule: Full-time * Shift: Day Job * Employee Status: Regular * Travel Time: No * Job ID: 19014905
Description
* Receive and handle incoming calls/emails for Platinum clients * Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system, updating the case progress, and tracking the case to closure * Gain sufficient knowledge of product features, and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations * Required to engage with CEM Regionally or Globally for close monitory on Platinum client payment/inquiry and provide end solution * Ensure timely updates of client cases in accordance to predefined frequency and exception handling * Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues * Handle special projects, ensuring timely delivery of projects with an overall enhanced client service experience * Act as direct backup for Team Lead to handle escalation and complaints
Qualifications
* Fresh graduates with a University Degree in Finance or Administration qualification of a second class upper honors degree are encouraged to apply * 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking * Experience with Transaction Banking products - Cash Management and Trade * Experience in handling investigations cases * Experience in working in a multi-country setup * Customer focus with excellent communication and interpersonal skills * Proficiency in spoken and written English and Chinese (Cantonese Competency) * Strong Problem Solving * Strong Analysis * Strong Attention to Details * Strong Written and Verbal Communication * Good Team Player * Able to work under pressure and meet tight deadlines * Working knowledge of Microsoft Office products
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Citigroup is a company providing financial products and services.