Job Directory Citigroup MYS CTSM PG Customer Service Analyst
Citigroup

MYS CTSM PG Customer Service Analyst Citigroup
George Town, Pulau Pinang

Citigroup is a diversified financial services holding company that provides various financial products and services.

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About Citigroup

Job Description

* Primary Location: Malaysia,Pulau Pinang,George Town
* Education: Bachelor's Degree
* Job Function: Operations Customer Service
* Schedule: Full-time
* Shift: Day Job
* Employee Status: Regular
* Travel Time: No
* Job ID: 19031673

Description

* Receive and handle incoming calls/email/chats greet clients and be ready to assist


* Provide assistance and solution to clients' inquiries


* If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure


* Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure


* Ensure that the cases are resolved within pre-defined standard turnaround time


* Work with internal solution providers and accomplish final resolutions for client case


* Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash management and Trade) products that would result in elevated client experience with investigations


* Ensure timely updates of client cases in accordance to pre-defined frequency


* Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues


* Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience


* Cantonese speaking is mandatory



Qualifications

* University Degree in Finance or Administration


* 1-3 years in banking, client interaction/servicing or operations, preferably in transaction services and/or corporate banking


* Experience with transaction banking products - cash management and trade


* Experience in handling investigation cases


* Experience in working in a multi-country setup


* Strong customer orientation


* Strong problem solving


* Strong analysis


* Strong attention to details


* Strong written and verbal communication


* Good team player


* Able to work under pressure and meet tight deadlines


* Working knowledge of Microsoft office products


About Citigroup

Citigroup is a diversified financial services holding company that provides various financial products and services.

Headquarters
Size
203000 employees
Citigroup

New York, NY, USA

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