* Primary Location: Malaysia,Pulau Pinang,George Town * Education: Bachelor's Degree * Job Function: Operations Customer Service * Schedule: Full-time * Shift: Day Job * Employee Status: Regular * Travel Time: No * Job ID: 19020993
Description
* Receive and handle incoming calls/emails and be ready to assist * Provide assistance and solution to clients' inquiries * If inquiries are not able to resolve the phone perform investigation analysis and log the cases into a proprietary case tracking system updating the case progress and tracking the case to closure * Perform investigation analysis for inquiries by logging the cases into a proprietary case tracking system updating the case progress and tracking the case to closure * Ensure that the cases are resolved within pre-defined standard turnaround time * Work with internal solution providers and accomplish final resolutions for client case * Gain sufficient knowledge of product features and operational and technology aspects of transaction banking (Cash Management and Trade) products that would result in elevated client experience with investigations * Ensure timely updates of client cases in accordance to pre-defined frequency * Demonstrate ability to look beyond the surface of operational issues by identifying root causes identifying solutions and championing the initiative to improve/fix the issues * Handle special projects ensuring timely delivery of projects with an overall enhanced client service experience * Cantonese speaking is preferable
Qualifications
* University Degree in Finance or Administration * 3-5 years in banking, Client interaction/servicing or Operations, preferably in Transaction Services and/or Corporate Banking * Experience with Transaction Banking products - Cash Management and Trade * Experience in handling investigations cases * Experience in working in a multi-country setup * Strong Customer Orientation * Strong Problem Solving * Strong Analysis * Strong Attention to Details * Strong Written and Verbal Communication * Good Team Player * Able to work under pressure and meet tight deadlines * Working knowledge of Microsoft Office products
About Citi
Citigroup is a company providing financial products and services.