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MS Sr Systems Administrator Telecom
New Providence, NJ

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About

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of the Sr Systems Administrator - Telecom role is to install, implement, configure, upgrade, and optimize the performance of the Telecommunications / Unified Communications infrastructure for our client, Summit Health Group in New Providence, NJ.

Responsibilities

* Possess expertise in Telecommunications; VoIP/IP Telephony, Business telephone systems
* Maintain, monitor and support the telecom infrastructure and users
* Install, configure and support Unified Communications related hardware and software
* Troubleshoot and resolve telecom issues including hardware, software and Telco services
* Conduct system health checks, trending analysis and capacity data gathering
* Manage Verizon wireless devices and contract
* Triage and resolve or escalate operational support for issues from Service Desk
* Develop and maintain documentation related to administration and maintenance
* Assist in supporting activations and rollouts
* Consistent efforts to deliver quality solutions as per agreed scope
* Customer focus and close alignment with the customers' business objectives
* Ensure efforts to continually improve technical knowledge
* Document issues with resolutions and share with team members to improve team productivity
* Provide data to generate team performance metrics
* Knowledge transfer with other team members to improve overall team education level
* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
* Adherence to the defined standards
* Provide accurate and timely information and escalate when there are issues
* Actively participate in meetings and make valuable contribution
* Actively engaged with Telecom Vendors and improve services where needed
* Continually audit Telecom costs
* Lead the Telecom Team and meet regularly with IT Leadership to continually improve Telecommunication Processes.

These are consistent for all our staff:

* Assist in supporting activations and rollouts
* Consistent efforts to deliver quality solutions as per agreed scope
* Customer focus and close alignment with the customers' business objectives
* Ensure efforts to continually improve domain knowledge
* Ensure the quality of the deliverables as per the defined defects standards
* Document issues with resolutions and share with team members to improve team productivity
* Provide data to generate team performance metrics
* Knowledge transfer with other team members to improve overall team education level
* Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
* Adherence to the defined standards
* Take initiative and drives to bring to logical conclusion; proactive approach
* Provide accurate and timely information and escalates when there are issues
* Actively participate in meetings and make valuable contribution
* LI-KB1

Qualifications

Academic and Professional Qualifications:

* BA or BS degree preferred or other relevant combination of training and experience.
* Cisco Voice and/or Networking certifications a plus

Experience:

* 3-5 years Telecom experience with increasing levels of responsibility, recognized as the most senior expert in this subject area within the organization
* Working knowledge of IP networks, Cisco routers and switches
* Understanding of structured cabling plants
* Demonstrated knowledge of the installation, maintenance, management, and support of telecommunications, and unified communications equipment including:

Fuze Portal or similar Cloud Telephony Services

Fuze Hub or similar Cloud Telephony Services

Fuze Desktop & Mobile or similar Cloud Telephony Services

Fuze Data & Fuze Reporting Analytics or similar Cloud

Telephony Services

Efax

Voice Gateways, PSTN Trunks FXO and T1/PRI and SIP

Survivable Remote Site Telephony (SRST)

Enterprise Dial-Plan knowledge

* Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment.
* Experience interacting with client C-Level Leadership

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support


* Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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