Military Benefits Specialist, MAB/MAFB
Arlington, VA

Job Description

The Military Benefits Specialist (MBS) is part of a helpdesk that answers inquiries to the MyArmyBenefits website. The MBS answers calls and emails to the helpdesk, documents the call in a customer relationship management (CRM) program, and provides researched, documented answers to callers and or anyone requesting military benefits questions.

* Politely answers phone calls and emails to the help desk.
* May in the future respond to website chat sessions with clients.
* Researches military regulations and documents to provide a documented response to an inquiry.
* Enters call information into a CRM (SalesForce) data base.

General Job Information

Title

Military Benefits Specialist, MAB/MAFB

Grade

19

Job Family

Federal Contracts Group

Country

United States of America

FLSA Status

United States of America (Non-Exempt)

Recruiting Start Date

6/12/2019

Date Requisition Created

6/12/2019

Work Experience

Customer Service

Education

High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Other Job Requirements

Responsibilities

* HS Education with 3-5 years' work experience.
* Ability to obtain an AFSC military benefits certification
* Ability to communicate verbally and in writing in English.
* Ability to research DOD, JFTR, DFAS, HRC, and Army regulations as well as VA websites.
* MS Office proficiency (Word, Excel, Outlook).
* Preference to military veterans or those with military experience.
* Bi-Lingual in Spanish is a plus.

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.