Microsoft Dynamics Senior Manager
New York, NY

Job Description

Microsoft Dynamics Senior Manager

Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

Work you'll do

As a Senior Manager in the Emerging practice you will focus on transforming how our clients interact with their customers in the digital age across sales, marketing and service. The roles and responsibilities for the Emerging Manager/Senior Manager are to provide professional and effective technical consulting services that includes; Experience in onsite functional or technical roles with at least 3-5 full-lifecycle Microsoft Dynamics implementations.

The team

Commercial Excellence & Experience

Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

* Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities


* Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video


* Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models


* Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption


* DigitalMix | an integrated set of platforms to enable business re-platforming



Qualifications

Required:

* 10+ years of consulting and/or CRM experience;
* Experience managing at least three large-scale full-life cycle implementations of Microsoft Dynamics CRM, including ownership of the technical solution, management of the overall team and ownership and management of project financials;
* Providing advice and direction regarding Microsoft Dynamics CRM capabilities and functions to customer organizations;
* Building positive client and peer relationships by developing an understanding of customer's business and project scope;
* Expertise in solution selling techniques such as identifying the client pain points, proposing a solution and negotiating a project proposal.
* Strong experience in end-to-end project delivery cycle from identifying resources, leading a team and managing customer expectations.
* Ability to travel to client sites 80-100% of the time
* A Bachelor's Degree

Preferred:

* Previous "Big 4" experience.
* Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
* Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
* Functional and Technical expertise in Microsoft Dynamics CRM configuration, web service programming, development and Application Integration capabilities such as creating a customer portal solution to the Internet
* Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration
* Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
* Strong commitment to professional client service excellence required

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19NATCSRMKU021-CM

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