At Amazon, we strive to be the most customer-centric company on Earth. At the core of our global vision is Supply Chain Optimization Technologies, a close-knit, dedicated team tasked with making industry-leading delivery promises and relentlessly executing to meet them. To achieve this, we begin with our customers and work backwards, leveraging data from millions of orders and billions of interactions to pioneer new scalable solutions that ensure we have the right products in the right place at the right time.
Every year, customers raise their expectations on the e-commerce delivery experience. Done correctly, we believe this improves our customer experience because we increase the confidence and trust of our customers in that Amazon is the one, best option for 'want it, click it, have it.' As selection increases in the Amazon catalog the challenge of giving customers immediate satisfaction by decreasing the time from customer purchase to delivery is magnified. The leader of this team will own tools that proactively identify potential blockers to fulfilling this customer experience and trigger workflows that seek to ensure that we deliver as per our promises. The successful leader of this team will define a new architecture that can provide actionable insight and automated proactive measures that can scale with the size and complexity of Amazon's supply & fulfillment networks.
We have a team culture that encourages innovation and expect developers and management alike to take a high level of ownership for the product vision, technical architecture and project delivery. Responsibilities include direct management of software engineers and development managers, process and quality of service improvements, strategic planning, project management for software within the team, and management of resources across teams. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.