Mgr, IT
San Diego, CA

Job Description

Posting Job Description

JOB SUMMARY

Manage the Local Site IT Desktop Support function across a geographic region. Manage 10-15 technicians across 5-10 call centers. Build and manage relationships with site leaders and ensure that support technicians provide excellent customer service and fully support the business. Implement IT standards, and policies. Manage the development and acquisition of new technologies and tools to improve the organization's operations and streamline data delivery. Implement new technological directions and critical processes as well as manage the deployment.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Oversee a department or region within the Local Site IT functional area.

Implement Local Site IT plan according to the strategy.

Manage the maintenance and enhancement of hardware and software systems,

business applications and local area network/wide area networks (LAN/WAN) for employees.

Communicate change management to appropriate business teams and departments.

Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.

Ensure uninterrupted IT support by setting and communicating maximum performance standards to employees.

Develop and maintain disaster contingency and recovery processes and procedures to ensure continuity of critical business functions.

Ensure compliance with IT standards, policies and procedures.

Accountable for respective budgets.

May perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Excellent written and verbal communication and presentation skills in the English language required

Proficient in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Advanced knowledge of computer and/or network systems, applications, procedures and techniques

Experience leading others and providing constructive feedback

Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders

Skill in organizing resources and establishing priorities

Ability to learn and support new systems and applications

Ability to work with others to resolve problems, handle requests or situations

Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area

Displays a sense of urgency to resolve issues quickly and efficiently

A team player with the ability to enable changes in business processes and the ability to work cooperatively with all groups is essential

Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies

Ability to manage employees/teams across multiple locations.

Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material

Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently

Education

BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience Number of Years

IT work experience 7

Leadership experience 3

Project management experience 1

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Cable industry experience preferred

Experience with relational databases, HTML applications, desktop graphics, TC/IP tools, security management, working with trouble ticket systems and database management

Membership in professional organizations, peer groups, and industry trade groups

Education

A+ Certification, Net+/CCNA Certification, MCSE Certification

WORKING CONDITIONS

Office environment

10-20% travel may be required to review operations and conduct meetings.

Must be willing to work flexible work schedules including evenings, weekends and holidays

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability