Job Directory Market IT Mgr (Level 2)

Market IT Mgr (Level 2)
Boston, MA

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Job Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.


Education and Experience

* College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.
* Previous experience in Marriott IT.
* System-related professional certifications desired.


Managing Technology Needs within Budget Targets

* Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
* Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
* Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
* Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
* Confirms that technology assets are secured.
* Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

* Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
* Provides customer service.
* Responds to inquiries from customers/vendors/peer group.
* Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met

* Assists in disaster recovery and business continuity as it relates to technology.
* Provides technical guidance.
* Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
* Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
* Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
* Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
* Moves/adds/changes PCs/peripherals; migrating data when necessary.
* Performs routine desktop backup as scheduled or directed.
* Provides end-user support.
* Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
* Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
* Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
* Provides project support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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