Manager - Training & Implemenation Solera, Inc.
Schaumburg, IL

Job Description

Manager - Training & Implementation

Who We Are

Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

The Solera Way

Solera's uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H's: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera's success and our ability to grow, continuously change, and innovate.

Are You Uncommon?

We're on the hunt for an experienced Training & Implementation Manager who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Training & Implementation Manager.

What You'll Be Doing

At Solera, we believe in providing clarity and focus to what are volunteers are responsible for - their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:

1. Setup, train, and manage the customer's user base on the HyperQuest technology platform

2. Develop and implement rollout strategies for HyperQuest customers

3. Manage customer expectations related to deliverables, commitments and deadlines

Additional responsibilities of the role include:

* Support HyperQuest customers and users in a Help Desk environment
* Interact directly with key personnel at HyperQuest customers
* Achieve personal and group performance objectives for customer satisfaction.
* Provide input on new services that are needed to support HyperQuest growth goals
* Maintain professional correspondence with customers relating to any ongoing activities, discussions or decisions
* Work directly with the different departments within HyperQuest to get answers to, or resolve any customer requests or identified issues
* Manage assignments made to HyperQuest personnel to ensure timely delivery
* Escalate any issues directly to supervisor

Are You Qualified?

* Minimum Education: Bachelor's Degree Preferred, or Equivalent Work Experience
* Computer Skills: Must be proficient with computers and have strong working knowledge of the Internet and web-based software. Must be comfortable using the Microsoft Suite of applications
* Excellent spreadsheet and database skills are required
* High-energy attitude, and will flourish in a fast paced, entrepreneurial environment filled with extensive customer interaction
* Strong customer service skills, including but not limited to, the building of personal relationships over the phone
* Willingness to travel to client offices
* Must work effectively in managing ongoing client relationships and commitments combined with new customer implementations

Our Space

We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

Check out what Inc.com had to say about Solera's offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html

Manager - Training & Implementation

Who We Are

Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

The Solera Way

Solera's uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H's: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera's success and our ability to grow, continuously change, and innovate.

Are You Uncommon?

We're on the hunt for an experienced Training & Implementation Manager who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the Training & Implementation Manager.

What You'll Be Doing

At Solera, we believe in providing clarity and focus to what are volunteers are responsible for - their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:

1. Setup, train, and manage the customer's user base on the HyperQuest technology platform

2. Develop and implement rollout strategies for HyperQuest customers

3. Manage customer expectations related to deliverables, commitments and deadlines

Additional responsibilities of the role include:

* Support HyperQuest customers and users in a Help Desk environment
* Interact directly with key personnel at HyperQuest customers
* Achieve personal and group performance objectives for customer satisfaction.
* Provide input on new services that are needed to support HyperQuest growth goals
* Maintain professional correspondence with customers relating to any ongoing activities, discussions or decisions
* Work directly with the different departments within HyperQuest to get answers to, or resolve any customer requests or identified issues
* Manage assignments made to HyperQuest personnel to ensure timely delivery
* Escalate any issues directly to supervisor

Are You Qualified?

* Minimum Education: Bachelor's Degree Preferred, or Equivalent Work Experience
* Computer Skills: Must be proficient with computers and have strong working knowledge of the Internet and web-based software. Must be comfortable using the Microsoft Suite of applications
* Excellent spreadsheet and database skills are required
* High-energy attitude, and will flourish in a fast paced, entrepreneurial environment filled with extensive customer interaction
* Strong customer service skills, including but not limited to, the building of personal relationships over the phone
* Willingness to travel to client offices
* Must work effectively in managing ongoing client relationships and commitments combined with new customer implementations

Our Space

We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

Check out what Inc.com had to say about Solera's offices: http://www.inc.com/kevin-j-ryan/ss/solera-office-is-very-texas.html

Illinois