Job Directory Manager, Technical Program/Project Management

Manager, Technical Program/Project Management
New York, NY

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Job Description

Job Title: Talent Technology Program/Project Manager, Contingent Workforce

Channel/Function: Talent

Location/Department: Open

Level: 5

Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position.

Job Responsibilities:

The Talent Technology Program/Project Manager will drive projects and support systems aligned with the Contingent Workforce, which includes applications such as Fieldglass, Avature and others.

This role requires a deep understanding of the strategy, process and operational procedures of the Contingent Workforce. Candidates for the Project Manager role should have/or will develop an understanding of vendor management systems, applicant tracking systems and the current system landscape in order to be able to frame up and drive the development of a future technology strategy for the Program Management Office teams (PMO). The program/project manager also plays a key role in identifying, prioritizing, communicating, and educating users on future enhancements.

This role will also be the technical escalation and operational support contact for the Contingent Workforce, including first-line support for technology questions and issues working closely with vendors (e.g., Fieldglass - cloud solution), ITS (Technical sysadmin), and the Program Management Office (PMO) business to ensure the technology supports the processes/business.

Fieldglass is a SAP Vendor Management System (VMS) that supports/enables the workflow and onboarding for contingent workforce. The users of the system are primarily Talent but the content housed in the system includes financial information so it is a system that crosses both Talent and Finance. Users of the system are made up of 4 different Program Management Offices (PMO) including: CTS (Talent Shared Services) - CTS US and CTS USI (India), CWS (Consulting), DOT (Deloitte Open Talent - independent contractors).

Program/project management tasks include the following:

* Act as the liaison between PMO teams and ITS team on Contingent Workforce related issues.
* Manage first-line support for technology questions and issues, working with USI support team, ITS and vendors to resolve issues and defects.
* Manage USI support team responding to first level queries from PMO teams and provide second level support using ServiceNow and Salesforce queues.
* Manage deliverables to meet target due dates, promote efficiency and continuous improvement.
* Drive efforts to keep project teams on task and guide to successful delivery.
* Ensure that initiation, planning, execution and monitoring phases of the project are effectively performed to meet strategic priorities and project objectives.
* Provide scoping, tracking, reporting, issue/risk management and partner with technology and stakeholders to prioritize activities and business needs.
* Ensure that an effective means for managing quality, risks and issues are in place.
* Drive cross PMO discussions on process ideas, decision points on template or system changes.
* Coordinate enhancements prioritization with the PMO leads.
* Serve as a business advisor on configurations and workflows to meet business needs.
* Translate business processes and use cases into technical configurations and design, and translate technical processes into training documentation.
* Coordinate with PMO teams to address requests or issues, including asking clarifying questions to fully understand the request, driving to root cause and working towards a solution where possible.
* Manage system administration including new system roles and users.
* Monitor vendor new releases, test system against multiple workflows; identify implications, manage changes, and communicate to appropriate system users.
* Update document templates and other system content as needed.
* Manage relationships with integrated technology vendors, working with account reps and technical personnel as necessary.
* Respond to various requests from InfoSecurity on current vendor solutions


* Bachelor's degree and at least 5 years of relevant work experience.
* Direct experience with recruiting or vendor management technology and working through the development lifecycle.
* Strategic-thinking skills with an ability to collaborate with team members on best practices.
* Excellent project management skills. Ability to anticipate challenges and develop contingency plans accordingly.
* Analytical decision-making and problem-solving skills.
* Background and experience with Talent systems and processes.
* Relationship management skills.
* Experience collaborating across geographies to manage work delivery from USI.
* Consultative skill set.
* Ability to drive process efficiencies.
* Detail-oriented with strong communication skills, both verbal and written.
* Should have good general technology skills and good IT aptitude.
* Ability to link strategy/vision to design/delivery.
* Proven process design skills

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: E20NATSMGRCW108-HRL5


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