Amazon is building some of the largest distributed systems in the world, and we need smart people to support and engineer the next generation of compute and storage platforms. Amazon's Data Center Operations Strategic Engineering (DCOSE) group provides escalations support worldwide with focus on continuous improvement. We have high standards for our infrastructure as well as our employees, and our systems are highly reliable, highly available, and turn scale into an advantage for our business and an asset to our customers. Our employees are super smart, driven to serve customers, and fun to work with.
The successful candidate will possess strong leadership, technical, and operational planning and execution skills to lead a high-performance team that operates in a 24x7 environment, supporting a global customer base.
Key responsibilities of a DCOSE Support Engineering Manager will include, but not limited to:
* Manage and mentor a team of local and/or remotely located Support Engineers tasked with building solutions and/or solving complex/at scale technical problems. * Work directly with engineering and service teams to drive resolutions to fleet problems * Lead meetings with varying levels of participants (e.g. engineers, technicians, technical managers) * Track, delegate, and monitor team work requests and monitor for relevant trends needing actions * Identify and drive operational improvements within the team and across other teams to reduce/eliminate fleet problems/systemic issues * Establish and track individual and team SMART goals and KPIs * Conduct staff performance reviews and career conversations * Manage/update team on-call schedule as necessary * Participate in strategic initiatives * Establishes and streamlines metrics, development, engineering, test, and Operational Excellence best practices.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.