About
Greatcall
Job Description
POSITION: Manager, Software Quality Assurance
DEPARTMENT: Quality Control - 603
REPORTING SUPERVISOR: Director, Software Quality
DIRECT REPORTS: Yes
FLSA: Exempt
EMPLOYMENT STATUS: Direct Hire
TRAVEL REQUIREMENTS: No Travel required
SCHEDULE: Standard business hours with the possibility of an occasional late night/early morning deployment
ABOUT THE TEAM
The Quality team operates in a collaborative environment. We are integral members of the scrum team. We are building our collective quality voice while supporting the individual team needs. We align with Engineering, IT, Systems Development, Product, Customer Care, Marketing and Sales to support products and services in the areas of health, wellness and security. We also strive to maintain a strong bond and trust between our internal teams (architecture, development, test, configuration, and operations). We encourage each other to work together and help one another make our work life at GreatCall more satisfying and rewarding.
ABOUT THE JOB
The Software Quality Assurance Manager will play a critical role in the growth and transformation of the GreatCall quality team into a world class organization. As a hands-on manager you will work closely with the team to deliver high quality products and services to our customers. Working closely with the Quality leadership team you will help define and drive our processes. In this role you will mentor and lead a team of quality assurance professionals, improving overall software quality controls and defining key quality metrics. You will lead by example and be an integral part of building a strong culture of quality throughout GreatCall.
RESPONSIBILITIES
* Identify and drive improvements to existing QA processes
* Create and foster a collaborative, supportive team environment
* Advocate QA best practices throughout the organization
* Manage QA team members across multiple scrum teams
* Work closely with scrum teams to ensure quality and test plans are thorough and clear
* Provide concise reporting and timely escalations to senior leadership
* Mentor and grow team members
* Participate in testing efforts, working together to meet deliverables
* Other duties as assigned
QUALIFICATIONS
Education: Bachelor's degree preferred or equivalent experience
Experience:
* Minimum of 5 years' SQA experience required, 10 preferred
* Minimum 2 years' experience as a team lead or manager required
* Prior experience working on Agile teams, processes, methodologies preferred
* Prior experience delivering high availability enterprise software products required
* Prior experience with multiple database technologies (SQL Server, MongoDB) preferred
* Prior device testing experience preferred
Knowledge/Skills/Abilities:
* Knowledge of cloud-based SaaS implementations
* Ability to manage and execute automation tools and technologies (SQL scripts, RESTful API, JUnit/JTest)
* Demonstrated leadership
* Strong communication and collaboration skills
* Organized and detail oriented
* Excellent analytical and problem-solving skills
* Strong customer service skills and ability to resolve conflict
* Strong Agile testing methodologies
* Familiarity with continuous delivery processes and DevOps tools (Git, Jenkins, Octopus)
Personal Attributes:
* Proactive
* Self-starter
* Quick-learner
* Resilient
* Customer focused
* Collaborative
* Passionate about quality and good at breaking things
About Greatcall
GreatCall provides mobile health and safety solutions for older adults and their family caregivers.