Job Directory Greatcall Manager, Software Quality Assurance

Manager, Software Quality Assurance Greatcall
San Diego, CA

GreatCall provides mobile health and safety solutions for older adults and their family caregivers.

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About Greatcall

Job Description

POSITION: Manager, Software Quality Assurance

DEPARTMENT: Quality Control - 603

REPORTING SUPERVISOR: Director, Software Quality


FLSA: Exempt



SCHEDULE: Standard business hours with the possibility of an occasional late night/early morning deployment


The Quality team operates in a collaborative environment. We are integral members of the scrum team. We are building our collective quality voice while supporting the individual team needs. We align with Engineering, IT, Systems Development, Product, Customer Care, Marketing and Sales to support products and services in the areas of health, wellness and security. We also strive to maintain a strong bond and trust between our internal teams (architecture, development, test, configuration, and operations). We encourage each other to work together and help one another make our work life at GreatCall more satisfying and rewarding.


The Software Quality Assurance Manager will play a critical role in the growth and transformation of the GreatCall quality team into a world class organization. As a hands-on manager you will work closely with the team to deliver high quality products and services to our customers. Working closely with the Quality leadership team you will help define and drive our processes. In this role you will mentor and lead a team of quality assurance professionals, improving overall software quality controls and defining key quality metrics. You will lead by example and be an integral part of building a strong culture of quality throughout GreatCall.


* Identify and drive improvements to existing QA processes
* Create and foster a collaborative, supportive team environment
* Advocate QA best practices throughout the organization
* Manage QA team members across multiple scrum teams
* Work closely with scrum teams to ensure quality and test plans are thorough and clear
* Provide concise reporting and timely escalations to senior leadership
* Mentor and grow team members
* Participate in testing efforts, working together to meet deliverables
* Other duties as assigned


Education: Bachelor's degree preferred or equivalent experience


* Minimum of 5 years' SQA experience required, 10 preferred
* Minimum 2 years' experience as a team lead or manager required
* Prior experience working on Agile teams, processes, methodologies preferred
* Prior experience delivering high availability enterprise software products required
* Prior experience with multiple database technologies (SQL Server, MongoDB) preferred
* Prior device testing experience preferred


* Knowledge of cloud-based SaaS implementations
* Ability to manage and execute automation tools and technologies (SQL scripts, RESTful API, JUnit/JTest)
* Demonstrated leadership
* Strong communication and collaboration skills
* Organized and detail oriented
* Excellent analytical and problem-solving skills
* Strong customer service skills and ability to resolve conflict
* Strong Agile testing methodologies
* Familiarity with continuous delivery processes and DevOps tools (Git, Jenkins, Octopus)

Personal Attributes:

* Proactive
* Self-starter
* Quick-learner
* Resilient
* Customer focused
* Collaborative
* Passionate about quality and good at breaking things

About Greatcall

GreatCall provides mobile health and safety solutions for older adults and their family caregivers.

5000 employees

10945 vista sorrento parkway, suite 120

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