Job Directory Manager, SFDC Development & Solutions

Manager, SFDC Development & Solutions
Cambridge, MA

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Job Description


Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you'll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us. The Forrester experience is built on a singular, powerful purpose: to challenge thinking and lead change.


* Work with business leaders, product owners, development leads, and architects to ensure technology management is responsive to changing business requirements and requests (e.g., new products, organizational changes, and production support).
* Ensure Forrester makes sound business and technical decisions when weighing projects, new feature requests, and ongoing maintenance.
* Drive Agile development and architecture best practices.
* Mentor developers, business analysts, and admins.
* Ensure correct staffing and skill sets across teams.
* Ensure responsiveness to production support issues.
* Ensure health and maintainability of our Salesforce instance: Balance technical debt and building new functionality.


* BA or BS degree in computer science or master's degree in management information systems (MIS) or computer science.
* Five-plus years of implementation experience, including development, across the full software development life cycle.
* Experience in leading Agile project teams; certified Scum master preferred.
* Experience in developing code on the platform.
* Experience with object-oriented design patterns.
* Experience with multiple development languages (e.g., .NET, Java, or Ruby) and design frameworks.
* Experience with Agile project and development life-cycle methodologies.
* Experience with test automation and continuous integration technologies, the deployment process, and source control.
* Excellent business acumen and communication skills.
* Expertise in integration technologies including SOAP- and REST-based web services, XML, JavaScript, and SOA design principles.
* Strong domain knowledge in multiple CRM subject areas including lead management, campaign management, account and contact management, opportunity and pipeline management, forecasting, activity management, CPQ, and order management.
* Awareness of large data volume considerations, risks, and mitigation strategies.
* Understanding of data migration considerations, design tradeoffs, and common ETL tools.

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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

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