Manager/Senior Performance, Performance Engineering Salesforce
San Francisco, CA

Job Description

Job CategoryProducts and Technology

Job Details

Manager/Senior Performance, Performance Engineering

Location: San Francisco, CA

You will lead a global team of experts who are responsible to make Anypoint Platform products performant, scalable and reliable. You will be responsible for providing performance insights and identify optimization opportunities to product stakeholders, triage production performance bottlenecks, and identify and fix performance issues while working with all engineering teams. This team will provide 2nd level support to mitigate customer escalations as well as propose design and configuration changes to meet our growing production traffic. Work with all product development teams, DevOps, and SRE to design and develop state-of-art solutions to existing performance problems, and performance analysis tools to allow dev teams to gain further insight into production behavior. You will help foster the engineering culture of owning performance, so every engineer knows that their code is comprehensively tested in an autonomous fashion as they deploy to each environment. You will manage a team of world-class, highly motivated software engineers and will be expected to both challenge and be challenged. In order to effectively manage this team, you will need exceptional leadership skills, familiarity with performance tools, proficiency with agile development methodologies, and the ability to operate within short release cycles.

Responsibilities

* Own end-to-end performance coverage, identify bottlenecks and work with the Engineering teams to address issues.


* Create realistic benchmarks based on real customer scenarios and integration tests.


* Solve hard software performance issues: Work with service owners closely to improve base performance (e.g. algorithm or architecture redesign), reduce resource consumption and shorten request latency.


* Create and curate dashboards to allow for comparative metrics across product builds.


* Provide input and guidance to our Product and DevOps teams to determine sizing, scaling and utilization parameters for various service tiers.


* Leverage cloud infrastructure to expand the scope and coverage of testing, composing environments as necessary to independently test.


* Shift performance testing leftward across Mulesoft, enable continuous performance test.


* Encourage a data-driven culture to improve the performance, efficiency and scalability of services and systems to help scale the company.


* Work with counterparts in the QA and Developer Productivity organizations to build tooling that serves the needs of all teams.


* Work with the SRE teams to determine points of failure in the ecosystem and advise how to architect for resiliency and low MTTR.


* Provide tuning and diagnostic guides to allow developers, sales, and support to triage issues.


* Enable self-serve for customers, the field, pre-sales and support. Provide documentation and examples to allow sales and support to triage customer performance issues.


* Daily management of objectives, priorities, trade offs, risk as well as performance management of all staff reporting to you.


* Provide technical leadership, career development, and mentoring to team members.


* Work efficiently with teams at other geo locations (Argentina, Colombia)



Qualifications:

* 5+ years performance engineering experience with a distinguished track record of driving performance across a large team.


* 2+ years management experience with demonstrated ability to attract, develop and retain talent.


* Masters/Bachelors Degree in Computer Science, Software Engineering, or Equivalent Experience.


* Strong technical skills in web service application performance and domain knowledge in cloud computing.


* Unparalleled troubleshooting and problem-solving skills.


* Experience managing software engineering teams.


* Ability to motivate people, instill accountability and achieve results.


* Strong verbal and written communication skills, organizational aptitude, and time management skills.


* Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly.


* Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.


* The courage to pull the emergency brake on releases that will negatively affect our customers and reputation.



Posting Statement

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