At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking a Process Improvement Manager to lead our Rapid Response program within the Employee Experience Team. The mission for the Employee Experience team is to provide the authoritative source for voice of the employee and actionable insights for Employee Services. The team collects and listens to employee feedback and translates insights into opportunities and action. We evaluate how employees engage with each of our Employee Services teams, identifying defects and systemic pain points at the root cause level and either solving them or escalating them to their respective owners to ensure frustration-free employee experiences.
As the leader of the Rapid Response Program, you will participate in and lead focused and strategically critical projects across Employee Services in all areas of the business. You will study, learn, and diagnose HR processes, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes.
Specifically, you will:
* Prioritize high impact projects that require quick action to resolve employee pain points * Work with program managers, business leaders and executive team to communicate and impact critical business initiatives in a global setting * Influence design and development of strategic processes * Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects * Work cross-functionally across teams to effect department-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end to end employee experience * Audit completed projects to verify sustained impact * Ability to travel both domestically and internationally - 25%
Amazon is a company operating a marketplace for consumers, sellers, and content creators.