Manager of Video Support Center
Greenwood Village, CO

Job Description

JOB SCOPE

The Manager, Video Operations Support Center is responsible for leading a team Engineers in in a 24x7 environment identifying, diagnosing, troubleshooting, and resolving technical issues remotely. This position will support video services escalations from Video NOC's and Onsite Engineers using surveillance and video systems analysis tools.

DUTIES AND RESPONSIBILITIES

* Managing the day-to-day escalation/operational needs across Video Operations Systems/Applications to ensure issue resolution and performance targets are achieved Manages team of Engineers responsible for root cause analysis within department
* Lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery
* Ensure proactive maintenance and analysis activities are achieved in accordance with engineering best practices and documented procedures
* Develop engineering expertise within the team and driving preventative activities to help accomplish company performance objectives
* Manages configuration of ABR and CBR encoders, multiplexers, recoders, video probes, media converters, QAMs and other content delivery devices in the Spectrum Network
* Drive operational efficiencies and network performance improvements with proactive issue management and resolution.
* Management and engineering point of escalation managing resources in a shifted 24x7 environment.

BASIC / MINIMUM QUALIFICATIONS

* Bachelor's degree in Computer Science, Engineering, or related field and/or equivalent work experience.
* Minimum of three (3) years of engineering management experience.
* Minimum of five (5) years of experience in Video Control and Distribution systems.

ADDITIONAL JOB REQUIREMENTS

* Experience in supervising technical operations staff in a 24x7 operations environment capacity; lead and proactively identify impairments to mitigate customer impacting performance issues.
* Capable of performing and managing resources responsible for implementing video systems.
* Knowledge of MPEG video analyzers, surveillance systems, satellite receivers, content delivery networks and encoders.
* Advanced experience in working with and administering Unix / Linux operating systems; specifically experience with RedHat, and Solaris.
* Capable of using and working with video solutions and technologies; that includes MPEG2, MPEG4, transcoding, IP Video Delivery solutions, LAN/WAN design and operations, HFC networks, IP Multi-cast.
* Ability to work with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC.

PREFERRED QUALIFICATIONS

* One or more of the following certifications: NCTI, SCTE DVEP, CCNA, a plus.
* Minimum seven (7) years of experience in activating, maintaining, and troubleshooting video delivery networks, Headends, or video applications.
* Minimum one (1) year of proven management experience / ability with internal or external direct customer contact in a technical environment; Engineering Technical, Hub, Headend, background within an MSO network.
* Experience in the Telecommunications industry.