Manager of Data Operations (DataOps)
Chicago, IL

Job Description

* Manages and appropriately escalates delivery obstacles, risks, issues, and changes associated to the product development initiatives and system availability.
* Assigns and monitors work of technical personnel, ensuring that application development and deployment is done in the best possible way, and implements quality control and review systems throughout the development and deployment processes.
* Displays technical leadership and oversight of implementation and deployment planning, automation, system availability, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions we provide.
* Evaluates technological choices by engaging partners and providing evaluations of each solution include financial analysis, ROI evaluations in the present and future implications, limitations, and opportunities.
* Possesses excellent verbal and written communication skills and the ability to interact professionally with a diverse group of developers, product owners, partners and subject matter experts.
* Exercises delegated authority for planning, directing, coordinating, administering, and executing both routine and complex technical elements of technical operations.
* Manages analysis and approval of new code or solutions through a security and performance lens that you will design and develop for feature-complete software.
* Be an advocate for security and performance standards in the organization.
* Manages operational aspect of production and development servers including developing and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more.
* Works within Technical Operations, cross-functionally and with vendors, in order to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, developments, and operational improvements to the SaaS applications that Gogo Air relies on.
* Identifies gaps or issues in day-to-day performance of all website applications and components hosted by Gogo Air and third-party vendors including by active monitoring, alert management, reporting, and process reviews.
* Maintains issue tracking and documentation on systems and provides reporting that ensures proper tracking and visibility of issues and projects.
* Identifies technical and process improvement opportunities and socialize/advocate to get them implemented.
* Maintains accurate program estimates, timelines, project plans, and status reports.
* Possesses technical understanding of monitoring and management tools, and deployment processes and tools.
* Possesses high level understanding in the areas of AWS, AWS Services, opensource tools, API's, certificates, relational databases, and system design.
* Provides process improvement recommendations based on best practices and industry standards.
* Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
* Is responsible for complex technical management coordination with multiple vendors and staff.
* Is responsible for the development of standards and processes for operations that proactively prevent problems from occurring.

Qualifications:

5-7+ years of Manager or related experience with gradually increasing responsibilities and a demonstrated understanding of delivering technology and quality control processes. Demonstrated ability as a coach, mentor, and developer of talent (people management). Has an operational mindset and understanding of strategic planning, risk management, change management and project management. Demonstrated ability to manage vendor relationships with some contract negotiations experience. An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail. Excellent judgment, analytical thinking, and problem-solving skills. Must have the ability to quickly identify and drive to the optimal solution when presented with a series of constraints. Experience working with quality management approaches, techniques, and principles. Self-motivated individual that possesses excellent time management and organizational skills. Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results. Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.