Manager, Enhanced DSP Support Appnexus
New York, NY

Job Description

Manager, Enhanced DSP SupportThisManagerwill be building, mentoring and training a team with immense opportunities fortechnical and leadershipdevelopmentand growth.They will deliverbusiness outcomes with a technical focus, ensuring that customers and internal stakeholders are informed and supported while using the DSP Product.Theylook forward tocollaborating with Product partnering on and facilitating the field feedback process. This lead coaches their team members as theyprovide highly responsive professional communication,easily explain complex issuesand effectivelyresolve client issues.About thejob:Leads day to day operation of the DSP Enhanced Support teamProvides technical mentorship andcoachingto team membersdelivering enhanced support offeringsLeading voice in shaping the enhanced support service offering and operations for DSP client-basePartners regularly withGTM and Technologyleadership todrive alignment on support services and client requirementsCoordinateswith Product Management and Engineering teams in identifying, reporting, anddeliveringproduct issueresolutionsandimprovementsespecially as a combined voice for PS with data to back up specific trendsHas oversight and shares accountability of success for clients receiving enhanced support servicesNurturesclose relationships withstakeholdersto become a trusted advisorUses keen judgement to understand how to provide the highest level of service with a mind for long-term sustainability and scale of services offeredHas a pivotal role in hiring open headcount for a new team dedicated to making our DSP clients wildly successful using our productAboutyour skills:Strong organization and process-orientation skills, while also being entrepreneurialSuperb ability to provide constant and consistent communication to all relevant stakeholdersAbility to problem solve across functions, personalities, resource-constraints in addition to technical issuesDemonstrated leadership skills and desire to grow into a people management roleOutstanding troubleshooting, analytical, and problem-solving abilitiesAble to proactivelyachieve goals while being an excellent team playerBeneficial skills:Established cross-functional relationships and rapportCustomer Service/Client-facing experiencePeople management/LeadershipInternet technologies such as HTML, CSS, JavaScript, PHP, web servers, and other internet/networking-related protocolsSQL scripting and relational databasesAPIs, particularly RESTful is helpfulPresentation, PowerPoint, strong command of English language and writing skillsMore about you:You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower othersYou like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happenYou care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystemYou believe in not only serving customers, but also empowering them by providing knowledge and toolsAppNexus is proud to offer equal opportunity in all aspects of employment. We strive to foster a diverse, inclusive and engaging work environment. We welcome applications from all candidates and look forward to receiving yours! Our inclusivity in action:Partnering with Path Forward to offerreturnshipsto help caregiversreenter the workforceSharing feedback openly through roundtable discussions on how to make progress on ourDiversity & Inclusion goalsGalvanizing diversity and inclusionthrough our affinity groups (includingOutNexus, AppNexus Women's Network, AppNexus Latino Alliance andBlackNexusto name just a few!)Partnering withFairygodbossto support our commitment to women's advancement in techProviding reasonable accommodations for persons with disabilities, both for interviewees and for employees. Should you require an accommodation, please let us know at your earliest convenience so that we maymake arrangementsHiring Managers:Ashley Trimmer and Rebecca FoleyRecruiter: Keona Campbell