How often have you had an opportunity to be a founding member of a team solving significant customer problems through innovative technology? Our emerging technologies team, within Amazon's Device organization (Amazon Echo, Fire TV, Fire Tablets, and more), is looking for passionate, hard-working, and talented individuals to join our fast paced, start-up environment to help invent the future. We solve significant customer problems in the consumer electronics space through devices, mobile applications, cloud services (AWS), computer vision, and machine learning.
As a Team Lead, you will:
* Directly manage processes and a team of 10 to 25 Catalog Specialists * Work closely with the Team supervisor and the Operations Manager. * Be responsible for ensuring that standards for productivity and quality assurance are met by the team of the Catalog Specialists. * Ensure individual and team performance expectations and goals are met * Provide individual coaching feedback sessions * Maintain and improve quality by monitoring real-time productivity and schedule adherence, * Be responsible for regular 1:1 meetings with your team to help improve performance, career conversations, onboarding new hires, coordinating team trainings on key workflows, and monitoring quality and productivity across the team to meet weekly/monthly/yearly deliverables. * Implement solutions to drive quality and productivity while achieving real-time desired service levels. * Be responsible for analyzing and implementing solutions to challenging systemic issues.
Amazon is a company operating a marketplace for consumers, sellers, and content creators.