Manager, Content & A/B Testing
Dallas, TX

Job Description

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our

founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive

shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes

Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion

apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent

markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman

stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that

cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of

enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer

service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

SUMMARY

This position is for a Manager, Content & A/B Testing who will help us plan, design and execute a content strategy on our next generation digital

services platform. Manages multiple complex work streams required to execute complex projects and programs that deliver highly reliable

systems on-schedule, on-budget, to the committed scope. Provides clear direction and leads the ECM team in the areas of scheduling, technical

direction, future planning and standard development practices. Identifies opportunities for innovation and continuous improvement.

MAJOR DUTIES AND RESPONSIBILITIES

* Develop a strategic roadmap for content evolution across the enterprise for ecommerce and store systems.


* Manages multiple complex work streams required to execute complex projects and ensures delivery within scope, on time, and to budget.


* Passionate about content management


* Provides clear direction and leads the Content & A/B testing team in the areas of scheduling, technical direction, future planning and


* standard development practices.


* Manages day-to-day activity of the technical product team


* Identifies opportunities for innovation and continuous improvement.


* Ensures technology implementations are release ready and can support into production


* Understand technical implications of decisions with ability to challenge direction when appropriate


* Strong communications and presentation skills


* Ensures communication and alignment between all teams


* Ensures and can provide evidence that projects are meeting milestones and deliverables


* Resolves issues, roadblocks and changes, and escalates to the IT PMO, when appropriate


* Responsible for IT project budget forecasts/projections and financial reporting


* Point of escalation for all technical team members


* Drives successful integrations with internal and external teams, including vendors


* Maintains technology program roadmap with Business PMO


* Ensures team is following all processes, procedures, and templates used in department or organization


* Identify for improvement any processes or procedures that are outdated or obsolete


* Create a culture of continuous improvement, change and world class delivery



MINIMUM QUALIFICATIONS

* Experience implementing and running content management system supporting an e-commerce site


* Strong understanding and experience leading teams using Agile and Scrum principles.


* Experience working with business and creative users to deliver tools that facilitate marketing and personalization driven content


* Knowledge of Adobe AEM will be critical to successfully executing the PO's roadmap


* Experience with Agile/Scrum, automated testing, microservices, deployment pipelines and cloud based infrastructure is beneficial


* Excellent written and oral communication skills; ability to communicate effectively with a broad spectrum of roles and titles.


* Ability to collaborate, influence and build partnerships.


* Experience designing and implementing effective process development.


* Experience applying change management best practices to strategies, projects and programs.



PREFERRED QUALIFICATIONS

* Experience working with DAMs, system integrations, file servers, Mac and Windows user base required


* FileMaker development/architecture work experience required


* FileMaker certification preferred